Latest Inspection
This is the latest available inspection report for this service, carried out on 19th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for West Heanton Ltd - Residential Home.
Annual service review
Name of Service: West Heanton Ltd - Residential Home The quality rating for this care home is: The rating was made on: two star good service 1 8 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Susan Taylor Date of this annual service review: 1 5 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: West Heanton House West Heanton Buckland Filleigh, Shebbear Beaworthy Devon EX21 5PJ 01409281754 01409281585 tom@westheanton.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category West Heanton Ltd Number of places (if applicable): Under 65 Over 65 0 22 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service West Heanton is an older style property which has been converted into a residential care home for up to 22 elderly people. The home is situated in a rural area in its own well maintained grounds. The home has various lounge areas and a separate dining room. All areas can be accessed either by stairs or by use of a chair lift. Fees cost around £440 per week depending on individual needs. Additional costs, not covered in the fees, include chiropody, hairdressing, and personal items such as toiletries and newspapers. People funded through the Local Authority have a financial assessment carried out in accordance with Fair Access to Care Services procedures. Local Authority or Primary Care Trust charges are determined by individual need and circumstances. General information about fees and fair terms of contracts can be accessed from the Office of Fair Trading web site at www.oft.gov.uk. Current information about the service, including CQC reports, is available to prospective residents, relatives and
Annual Service Review Page 2 of 6 1 8 1 2 2 0 0 8 others who may have an interest such as care managers. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection.This included: The annual quality assurance assessment (AQAA) that was sent to us by the serviced. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 8 surveys returned to us by people using the service and from other people with an interest in the service. 5 surveys from staff that work at the home. 3 surveys from health and social care porfessionals that have an interest in the service and are involved in supporting people that live at West Heanton. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report dated 18/12/ 2008. The overall quality rating awarded was GOOD. Relevant information from other organisations What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was detailed and gave us the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. In the AQAA they have shown that they have improved areas. For example, the manager tells us that the medication system has been totally reviewed so that safe practice is now followed. This ensures that people are not put at risk. We received 8 survey responses from people living in the home, some had been assisted by their relatives. These tell us that people are very content living there. They refer to it is as providing a high standard of care and people are treated with respect. Staff, they tell us are always or usually available when required and always listen to them and act on what they want. Their comments tell us that the staff are very nice. Relatives, in some surveys have added that West Heanton provides a warm caring atmosphere and is very well run. Three Healthcare professionals in surveys tell the Commission that they are very impressed with the general attitude and care provided and clients always seem really really happy and seem to have all their needs met. Peoples views about access to activities were mixed ranging between always and Annual Service Review Page 4 of 6 sometimes. One person wrote that they want staff to spend more time with me when Im feeling low. Similarly relatives felt that more time chatting with residents in their room and more activities would be beneficial. One person highlighted that sickness or holidays of key staff involved in organising activities may disrupt the programme. The Commission is confident that the provider will consider this feedback and make adjustments where necessary. The AQAA shows us that activities are discussed regularly with people in the home and the team recognised that this was an area for improvement. The homes minibus has been out of action following an accident, which the provider feels has impacted on their ability to take people on outings. Instead, they tell us that more home based activities have taken place, for example a local Bee keeper held a talk about this and people had an opportunity to taste the honey produced. Additionally, arts and crafts sessions have produced some good work including a 3D Hot air balloon which won first prize in its class at Shebbears produce show. Therefore, people have opportunities to contribute to the local community. The AQAA shows us that those living there benefit from being cared for by a stable staff team. Staff surveys tell us that they enjoy working at the home and have good access to regular training. The home continues to let us know about things that have happened since the last inspection. The Commission was notified about a serious accident in the homes minibus, which is still under investigation. The provider is working closely with authorities and has demonstrated that the vehicle was properly maintained. This has not affected our decision in respect of the inspection plan. They work well with us and they have shown us that the service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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