Latest Inspection
This is the latest available inspection report for this service, carried out on 14th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for West House Care Home.
Annual service review
Name of Service: West House Care Home The quality rating for this care home is: The rating was made on: two star good service 2 6 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Susan Lowther Date of this annual service review: 2 0 1 1 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Waldridge Road Chester Le Street Durham DH2 3AA 01913871533 01913873968 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category West House Carehome Limited Number of places (if applicable): Under 65 Over 65 0 30 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service West House is a home owned by Roundview properties Ltd. It is registered to provide nursing and residential care for up to 30 older persons. The home offers single and double room accommodation, with communal sitting/dining areas. Bathrooms are located throughout the home, some of which have aids to support people during personal care. West House is situated in Chester-le street, a town near to Durham and Newcastle. Mrs Barbara Stubbs manages the home. 2 6 1 1 2 0 0 8 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received about West House care home since the last inspection on 26th November 2008 . This information included the homes Annual Quality Assurance Assessment (AQAA). This is a self-assessment document that focuses on how well outcomes are being met for people using the service. It was completed by the manager of the home. We also asked people who use the service to complete surveys for us. These surveys tell us what it is like for people using this service. We also looked at other information we have about the service. The home has told us about any events that have happened. These are called notifications and it is important that the home keeps us up-to-date on anything that affects the well being of people using the service. West House is good at keeping us informed of these events. We also look at the previous key inspection and any changes to the service since then. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us most of the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service. It included evidence of how the home has improved since the last key inspection. The manager indicated on the AQQA or told us over the telephone that the following improvements have been made since the last inspection. The brochure has been revised and is now more detailed. Care plans are now comprehensive and cover all of the assessed needs of the people who live at West House. A large flat screen television has been purchased, resulting in more people being able to watch it. All complaints are now appropriately recorded. The home has received one complaint since the last inspection. This was dealt with by the home. CQC have not received any complaints with regard to this home. There has been an upgrade in some of the soft furnishings and a replacement of furniture in four of the bedrooms. The bathroom floor has been repaired, which was a requirement in the last inspection report. The manager said that the refurbishment is to continue until the home is decorated and furnished to a high standard. When a new member of staff is employed, all gaps in employment are explored and the reason is recorded. Training for staff continues to improve. The manager has completed a course Tackling Healthcare Infections. This has resulted in the purchase of a steam cleaning machine, a carpet cleaning machine and a new bed pan disinfector. The manager also told us that most of the staff are qualified to a minimum of NVQ Level 2 in Care. Staff have been trained with regard to Safeguarding Adults and all of the mandatory training is up to date. The quality assurance system has been reviewed. The manager said that although this has improved, there are areas which could be better and the manager has plans in place to address this. From the surveys returned, people living in the home tell us that they are happy living here. They said that like the food and that the home is always clean and fresh. They also said that they get the support and help that they need, staff act upon what they say and that they would know how to make a complaint if they were unhappy. Comments Annual Service Review Page 3 of 5 received include, They help us feel welcome and part of the family providing a good standard of care. Staff always pleasant and cheerful also very caring. When asked what the home could do better one person said, Provide more daily activities. Social and health care professionals who returned surveys were also very complimentary about the home. One said, West house provides excellent quality care to all the residents. Staff and management are second to none with high standards of care. Another said, During the time I have visited I have not witnessed any area of care that requires significant improvement. Comments in staff surveys indicated that they always aim to deliver a high standard of care and that they feel appropriately trained and supported to meet the needs of the people who live in the home. The home continues to let us know about things that have happened since our last key inspection and they have shown that they continue to improve the service for the people who live here. In this way they have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 25th November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people living here. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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