Latest Inspection
This is the latest available inspection report for this service, carried out on 15th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Westerlands Care Centre.
Annual service review
Name of Service: Westerlands Care Centre The quality rating for this care home is: The rating was made on: three star excellent service 2 9 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Janet Lamb Date of this annual service review: 1 0 0 2 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: Elloughton Road Brough East Yorkshire HU15 1AP 01482667223 F/P01482667223 Telephone number: Fax number: Email address: Provider web address:
info@prime-life.co.ukwww.prime-life.co.uk Prime Life Ltd Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability terminally ill Number of places (if applicable): Under 65 Over 65 0 0 0 0 35 35 35 35 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Westerlands Care Centre is a large house situated in its own spacious grounds in a residential area of the village of Brough. Two decked areas are available for residents to sit outside. Car parking is available to the front of the building. The village itself has numerous shops, a railway station and is adjacent to the A63 and M62. Accommodation is provided over three floors serviced by a lift. The majority of the bedrooms are single, one with an en-suite and six bedrooms are shared. The home is owned by Prime Life Ltd. The home may provide residential and nursing care for up to 35 people of either
Annual Service Review Page 2 of 7 2 9 0 1 2 0 0 9 gender, who may also have dementia, a physical disability or terminal illness. Services provided include personal care, meals, laundry and health care, with additional health services being accessed as necessary, for example, district nursing. The weekly fees determined at the last key inspection in January 2008 ranged from £350.00 - £600.00 per person per week. Additional charges are made for hairdressing, chiropody or toiletries. These fees may well have increased since then. A copy of the latest inspection report, statement of purpose or service user guide can be obtained from the manager upon request. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) shortly after the date we asked for it, as the manager had been on holiday. It was very clear and gave us all the information we asked for. Future AQAAs can be further improved on by supplying supplemental information of dates, numbers and content of such as assessments, care plans, training, recruitment, staffing and health and safety maintenance checks etc. We looked at the information in the AQAA and in surveys returned to us and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. We received surveys from ten people living in the home, nine relatives, five staff and five health care professionals. Of the surveys returned from people living in the home all are answered very positively and just over half of them with assistance from the homes secretary. Comments include, I like the food very much and I am well looked after, I am happy here, and all the staff are cheerful and help us with everything such as outings, games and concerts. Also, I enjoy the privacy as my nature is not to involve myself with the activities in the home, I like to stay in my room and I am well looked after, I have been exceptionally well looked after for 13 years, I love my bath in a morning and the staff are very good with me, I have plenty of food choice and I am a picky eater, nice friendly staff who Annual Service Review Page 4 of 7 talk to me when I feel a bit low, the staff put my DVDs on as I am partially sighted and I enjoy Christmas in particular, and finally I enjoy the food and my room is kept nice and clean. Surveys received from relatives also have questions answered positively. Comments are, provides a clean, comfortable and safe environment, my mother complains about the food and would like a bath more often than once a week, the manager is the best home manager I know of and as an ex GP I have experience of many, the home copes with very challenging behaviour from my mother at times, it is a great place and there is good care of highly dependent people, there is a positive environment where questioning is accepted, and changes in conditions are promptly recognised. Also, perhaps more enhanced training of managing dementia could be done, though this has improved, as there is a lot of new information coming out and there can be a delay in implementing it in care homes, the staff do their best for everyone in the home, people could be encouraged to drink more and maybe more staff on duty would be beneficial, there is good staffing numbers and levels of care and support, there is an excellent manager, a friendly and homely atmosphere, and a good response to queries and questions, which are resolved quickly. Finally, there could be more one to one with people that do not participate in group activities, total care is provided as described in the mission statement, there are daily interactive activities, personal possessions could be better monitored to avoid damage, auntie enjoys her food, staff are always welcoming, the home is kept nice and clean, and bereavement is dealt with very sensitively. Of the five staff surveys all answer questions positively and the general view is that training available and offered is beyond that required, the new building is soon to be put into use and should prove much better than the old, the manager is very good, the garden could do to be more workable for people, staff could be paid an hourly rate for attending courses, relationships throughout the home are very good, staff are highly valued, experience and skilled, people are very well cared for, valuable outings are provided, it is a happy place to work, and relatives also receive good support. Finally the surveys from five health care professionals agree the service is very good and say, staff are always interested in what is done for people, physio etc. meaning results for people are better. Staff try to arrange for people to do what they wish and find interesting. Assessment of people and support they receive are both excellent, management of medicines and wound care is well organised, there are interesting social activities and basic nursing care is also excellent. There are some constraints due to the physical environment and the lift is a problem at times, the standard of care continues to be impressive and the homes reputation bears this out. There is good effective team work and nursing care is tailored to individuals needs, people are well looked after in every way. Finally records are clear and accurate and always up to date. They are available as required and staff are always welcoming. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 29th January 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using it. Annual Service Review Page 6 of 7 Reader Information
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