Care Home: Westwards House Residential Care Home

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What the care home does well Comments received from people living in the home via discussions and surveys indicated that they have their needs met and their care is provided in a manner that protects their privacy and dignity. Comments included: The staff treat us very well and respect us. The staff are good to us ,they always ask what I want and carry out my care with understanding. Look after me well. Staff do everything well. Staff are very friendly and they keep me safe and well. Staff look after me well, I could not wish for a better home. Observations of staff carrying out their duties identified that they provide care and support based on individual need and respect peoples dignity and privacy at all times. The complaints policy is on view within the home and the residents and their representatives said they understood the policy and felt able to express any concerns and knew that the manager and staff would listen and deal with any issues that may arise. Discussion with staff identified that they had received training on how to manage complaints and how to protect people and ensure they are safeguarded from abuse. What the care home could do better: The self assessment document provided by the home indicated that all staff had received training in the management of medication and as well as in house medication policies staff follow guidelines as set out by the Royal Pharmaceutical Society. However medication record sheets viewed identified that they are not recorded as per these polices and several errors were identified relating to the receipt, administration and recording of medication. Examination of previous medication records and discussion held with the registered manager revealed that random audits of medication management is in place but have not been undertaken recently. The manager was advised that she must act immediately to ensure the safe management of medication. She agreed to act with immediate effect in ensuring staff were re trained and reminded of their responsibilities in this area and to commence a weekly audit check of all the medications in the home. Random inspection report Care homes for older people Name: Address: Westwards House Residential Care Home 18 Croston Road Garstang Lancashire PR3 1EN three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Lynn Paterson Date: 0 9 0 6 2 0 1 0 Information about the care home Name of care home: Address: Westwards House Residential Care Home 18 Croston Road Garstang Lancashire PR3 1EN 01995602055 01995600967 whblhc@btconnect.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Susan Masson Type of registration: Number of places registered: Conditions of registration: Category(ies) : BLHC Westwards House Ltid care home 19 Number of places (if applicable): Under 65 Over 65 19 old age, not falling within any other category Conditions of registration: 0 The registered person may provide the following category of service only: Care Home only - Code PC To Service Users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling wihtin any other category - Code OP The maximum number of service users who can be accommodated is: 19 Date of last inspection Brief description of the care home The home is a two storey purpose built care home in the centre of the town of Garstang, where there is easy access to local transport links. There is a small car park at the front of the home, and easy parking in the roads alongside the home. There are attractive gardens at the rear of the property, with lawns, patio area, flower Care Homes for Older People Page 2 of 8 Brief description of the care home beds and a water feature, where people can sit and enjoy the sunshine. The home provides personal care for older people, and is equipped to suit the needs of the people who live there. For example, a stair lift has been installed, and ramps are provided for wheelchair access. There are fifteen single and two double rooms, most of which are ensuite. Toilets and bathrooms are conveniently located. There is sufficient communal space, made up of two lounges, a dining room, and a conservatory. The home has a no smoking policy. Three cooked meals a day are provided, with varied choices, and snacks and any dietary needs are also catered for. Some activities take place, and entertain most people who live at the home. Staffing is provided over 24 hours, every day of the year. As at 8th May 2007, fees ranged from #390 to #420 a week. Further details on fees are available from the manager. Care Homes for Older People Page 3 of 8 What we found: A random inspection was carried out by one inspector on 9th June 2010.The purpose of this random inspection was to gather information in relation to health and personal care and complaints and protection practices. Prior to this visit the manager had provided an annual assessment document which identifies strengths,weaknesses and any recent changes that may have been made within the home. Fifteen surveys were also received from staff and people who live in the home which gave their perceptions of the accommodation and the services provided. During the site visit discussions were held with the manager, staff, people living in the home and their representatives and policies and procedures were looked at. Care plans, daily records, medication management systems, complaints and safeguarding documentation were also examined and a tour of the premises and general observations took place. The information gained from the above methods has been used as a basis for this report What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 8 Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action 1 9 12 The medication policies and 12/06/2010 procedures in place within the home must be adhered to at all times to ensure the wellbeing of the people living there The receipt, storage, administration and recording of medication must be carried out as per the polices and practices identified by the home to ensure that all people living in th home have medication appropriate to their need. Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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