Latest Inspection
This is the latest available inspection report for this service, carried out on 6th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for White House Residential Home (The).
Annual service review
Name of Service: White House Residential Home (The) The quality rating for this care home is: The rating was made on: two star good service 0 8 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Beverly Hill Date of this annual service review: 0 5 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: The White House 29 Beverley Road Driffield East Yorkshire YO25 6RZ 01377257560 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Accomodating Care (Driffield) Limited Number of places (if applicable): Under 65 Over 65 20 0 0 20 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The White House is an adapted building with a purpose-built extension originally opened as a care home in 1986. It is situated in its own well-maintained grounds and public transport to Driffield town centre passes the door. Staff cover is maintained throughout any 24-hour period and includes personal care, catering, laundry and maintaining a clean environment. Each service user is registered with a general medical practitioner who addresses their primary health care needs and can access the more specialised health services as required. The original building is on three levels serviced by a passenger lift. The top floor is for private use only. Communal areas consist of two lounges and a dining room set out with individual
Annual Service Review Page 2 of 6 0 8 1 0 2 0 0 8 tables and chairs. There is also a well-used quiet area in the entrance with two easy chairs. The rear entrance doors give level access to the gardens provided with outdoor seating. There is a car park for approximately six cars. The home has sixteen single and two shared bedrooms. Fifteen of the bedrooms have en-suite facilities, two of them with showers. Two of the bedrooms are shared. The home has two bathrooms, one of which is unassisted and there are sufficient toilets on both floors. Information about the services provided is available in the home in the form of a service users guide and statement of purpose. The current scale of fees range from 362.04 pounds and 385 pounds. There are optional extras for chiropody, hairdressing and toiletries. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? We received the annual quality assurance assessment (AQAA) when we requested it. The AQAA was detailed and we obtained good information from it. We received four surveys from people that live in the home, some of which had been completed with the help of relatives. We also received surveys from staff members and one from a visiting professional. People told us they were happy with the care they received and that staff were usuallyavailable and listened and acted on what they had to say. Comments were, the staff are very friendly, its a clean and safe environment, its a very friendly home with dedicated friendly staff who listen and help you in every way they can and I am pleased with my care here. The visiting professional commented on the pleasant atmosphere in the home. Staff commented in surveys that they would like to see more choice on the menus. However, when asked what the home does well, all four residents told us the meals were good. The homes AQAA did state that there are plans to change the menus after discussions with residents. People did say they would like to have more activities and outings so the home may not have got it quite right for everyone in this area. The homes AQAA states that Annual Service Review Page 4 of 6 evening bingo sessions have been started after requests from residents and the manager is looking into more evening activities. She also told us that they are hoping to involve residents in looking after the vegetable plot in the garden. Staff told us that they received the training required for their role and they were kept up to date with information about the needs of residents. They all stated they had regular supervision and felt well supported by the manager. Comments were, the home works well due to management support, staff work as a team and we have high standards of care. The AQAA told us that eight of the fourteen care staff had completed a National Vocational Qualification (NVQ) in care at level 2 or 3. This equated to 57 percent of care staff trained to this level and exceeded the national minimum standard. The two cooks had also completed an NVQ in catering. These figures show that the home is committed to developing and training staff. Staff commented that they would like to see the decoration improved. The manager had mentioned this in the AQAA and some improvements have been made with further actions planned. Residents stated that the home was clean and fresh either, always or usually. We have not received any complaints about the home since the last inspection and all residents stated they knew how to make a complaint and who to speak with if they were unhappy about anything. The registered manager always tells us about important things that happen in the home. This enables us to monitor things and check out how incidents are managed. What are we going to do as a result of this annual service review? We think the quality rating of the home may have stayed the same since the last key inspection. We will do a key inspection by 8th October 2010 to review our assessment of the home. We will continue to monitor the home. Annual Service Review Page 5 of 6 Reader Information
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