Latest Inspection
This is the latest available inspection report for this service, carried out on 18th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Winston House.
Annual service review
Name of Service: Winston House The quality rating for this care home is: The rating was made on: two star good service 0 5 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Margaret VanSchaick Date of this annual service review: 0 5 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 68 - 69 The Promenade Southport Merseyside PR9 0JB 01704532188 01704530112 winston.house@craegmoor.co.uk www.craegmoor.co.uk Parkcare Homes (No.2) Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 34 30 0 Service users to include up to 30 OP and up to 34 PD The service should employ a suitably qualified and experienced manager who is registered with the CSCI Variation agreed for 1 named resident under pensionable age Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Winston House is a large detached building, which was originally built in the late 1800s and was converted into a nursing home in the 1940s. The home is situated across from the marine lake on the promenade area of Southport, which is within easy access of the amenities of this seaside town. The care home offers nursing care for 34 younger adults with physical disability and 30 older persons with general nursing needs. The home is divided into 3 units over four floors with the older persons unit on
Annual Service Review Page 2 of 6 0 5 1 1 2 0 0 8 the top floor and the two younger adult facilities on the basement, ground and first floors. There is ramp access to the front of the home and the two lifts access all four floors. A nurse call system is in place and suitably adapted bathrooms are situated throughout the home. Park Care Homes Ltd own Winston House. Weekly fees range from £365.50 to £959.07 with additional charges for hairdressing, chiropody, newspapers and magazines. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? An annual quality assurance assessment (AQAA) was sent to us by the service. The AQAA is a self assessment and dataset that is completed once a year by all providers and it is one of the main ways that we get information from providers about how they are meeting outcomes for people using their services. The AQAA also provides us with statistical information about the individual services and trends and patterns in social care. Surveys returned to us by people using or with interest in the service. Information we have about how the manager has managed any complaints. What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last twelve months. What has this told us about the service? The service has completed the annual quality assurance assessment (AQAA). At the time of the report, we received completed survey forms from 16 residents and two relatives. Comments include: Up to this time the service provided is as promised (relative) Medical attention is excellent. All aspects of .....s care is of a high standard (relative) As of yet we have no complaints (relative) Responses to relatives surveys were all positive. They do their best (resident) They do everything well. We could have better food (resident) They could do repairs better (resident) They could provide more officers to take me to the toilet, as I cannot go myself (resident) The home looks after me and the residents well (resident) They always do the very best to make us all happy and I think they always do the best they can. I do think it would be nice to have better beds. I think I have lost a lot of weight, I could do with clothes that just fit me and get a lot stronger and fitter. (resident) We would like more activities with more transport available for outings, one to one outings with carer and more holidays arranged (resident) They could buy more beer, more days out and more shopping (resident) It is clean and we have good staff. I feel that the home does not need to improve on anything. (resident) The care home treats the residents with great care and consideration. Nothing is too much trouble. I would like to express my thanks for the days out on the minibus and the holidays to Blackpool (resident) Annual Service Review Page 4 of 6 The responses to the residents surveys were generally positive. One or two residents identified they did not know how to make a complaint but the majority surveyed told us they did know. The AQAA tells us that all residents have a full pre admission assessment to ensure the service can meet their needs. Prospective residents are invited to meet with other residents for meals and are offered an overnight stay. Individual person centred plans have been implemented for residents following agreement with the resident and family. These are further developed so that residents can maximise their potential and achieve their goals. The AQAA tells us that the service has expanded the range of activities internally and externally to provide more choice and opportunities for participation. All residents have a dedicated key worker and the service employs two activities coordinators and two support workers. The AQAA tells us that some of the care staff have had the NVQ training and are hoping to increase staff participation in this scheme. The service have access to their Divisional Training Manager who monitors staff training to ensure all staff are accessing the training provided by the company. Robust pre employment procedures are in place for new staff. The AQAA tells us that residents are surveyed for their views through surveys, meetings and your voice locally and nationally. The AQAA tells us that the building and grounds have been maintained and a planned improvement programme of residents bedrooms on each floor is in progress The manager advises us of events that have occurred since our last key inspection. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 4th November 2010. We can inspect the service at any time if we have any concerns about the quality of the service or the safety of the people using it. Annual Service Review Page 5 of 6 Reader Information
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