Latest Inspection
This is the latest available inspection report for this service, carried out on 18th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Wold Haven.
Annual service review
Name of Service: Wold Haven The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sarah Rodmell Date of this annual service review: 2 7 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 36 Burnby Lane Pocklington East Yorkshire YO42 2QD 01759303085 01759307322 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: East Riding of Yorkshire Council Number of places (if applicable): Under 65 Over 65 12 0 0 37 The maximum number of service users who can be accommodated is: 43 The registered person may provide the following category of service only: Care home only - Code PC, to service users of the following gender: Either, whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP and Dementia - Code DE. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Wold Haven is a single storey building located approximately half a mile from the town centre of Pocklington and service users can access the local shops, public houses and cafes. The home is owned by the local authority and is registered for 37 older people (male or female), over the age of 65 years of age, 6 of whom may have a dementia. All rooms
Annual Service Review Page 2 of 6 are for single occupation. There is a garden and patio area. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to use by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last twelve months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. We received surveys back from people who live in the home. Everyone felt that their needs were met, with enough staff, and that the home was clean and fresh. However, one third of the people did not know how to make a formal complaint and just under half of the people who responded did not know about the terms and conditions for living in the home. Comments included: I am always happy here, and Carers have the time to talk to you. Also that people wanted more variety and choices with the food provided. Staff also returned surveys to us and the majority felt that they received the right support, information and training to do their job. With comments including that they felt the home was a well run unit and that the service users are well looked after. One person recorded that they felt the induction into their role had not been good enough and other comments included that there should be more choices for people, there should be more 1:1 time and that people should not have to be in bed by 10 pm and up by 9.30 am. Annual Service Review Page 4 of 6 The management of the home have addressed these comments and informed the CQC of the work they will undertake. The home continues to let us know about things that have happened since our last key inspection and they have shown they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and we will do a key inspection by 18th November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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