Latest Inspection
This is the latest available inspection report for this service, carried out on 14th July 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Worcester Lodge.
Annual service review
Name of Service: Worcester Lodge The quality rating for this care home is: The rating was made on: two star good service 2 6 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Melanie Edwards Date of this annual service review: 1 4 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 32 Castle Road Walton St Mary Clevedon North Somerset BS21 7DE 01275874031 01275872717 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Miss Shelley Holbrow Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Worcester Garden (No.1) Limited Number of places (if applicable): Under 65 Over 65 39 0 0 39 The maximum number of service users who can be accommodated is 39. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Dementia - Code DE Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service None. 2 6 1 0 2 0 0 8 Annual Service Review Page 2 of 6 Worcester Lodge is registered to provide personal care to up to 39 elderly residents, and this can also be be for 39 people who may have dementia and are accommodated in a separate garden wing. The main part of the building is Victorian and on two storeys; the accommodation for people with dementia has been built more recently and is all at ground floor level. A passanger lift provides access to most areas in the old wing. There is a passenger lift. Each wing is allocated its own staffing levels and has its own communal and garden areas. Meals are provided to both wings from the main kitchen. The building has many original features and pleasant gardens. The reception area is staffed during office hours. The home is in the Lady Bay area of Clevedon. Local amenities are a short distance away by car. The current fee levels range between £447 and £545. Residents are expected to pay for their own newspapers, hairdressing, chiropody and activities. The home provides an escort to hospital in emergencies free of charge, but a fee is payable for escort duties provided to routine appointments. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We read the AQAA, (an annual quality assessment) about the service. This assessment document is used to find out how well the home think the service is doing in meeting residents needs. We looked at surveys returned to us. What the service has told us about things that have happened in the service.This reporting mechanism is called a Regulation 37 notification. They are a legal requirement for all homes, to ensure we are told about relevant matters in the home that effect the residents. The outcomes for the residents from the last key inspection. What has this told us about the service? When we did the last key inspection we found the following outcomes when we looked at what the home does well, that we have quoted for this Annual Service review:Residents are provided with a good standard of care and staff work hard meeting their needs and wishes. Residents are cared for by staff who have done some training and have good development opportunities. Residents with dementia are cared for by staff who have a good understanding of what dementia is and to support the residents. Residents can do a varied range of social and therapeutic activities both in and out of the home. The environment is suited to meet the needs of residents. Based on the information that we read for this Annual service review we think these good outcomes still apply for the residents. In the AQAA document there is some useful information about how the home ensure residents views are Incorporated into what they do and we have quoted this extract: To ensure that the views of people using our services are met we encourage all service users to participate in residents meetings and discussion groups. Dates of residents meetings are displayed on the notice board and whilst these meetings are provisionally for service users we welcome family members and friends to attend if the service users in agreement. We welcome feedback from service users relatives and friends. There is also some useful information in the AQAA about how the service reflect peoples equality and diversity in the day to day running of the home: By completing an initial assessment usually in the prospective service users home environment we can identify individual needs and ensure that these needs can be met within the residential home setting. We then design a care plan for each service user, which is person centred to ensure that they continue to maintain independence, choice and control over the way in which they live their lives. The home is equipped with ramps and a lift to the 1st floor to enable service users that have difficulty with mobility to have access to all areas within the home. Privacy and discretion is offered to service users who are in relationships, whether they are both living within the home or if they have a partner who lives in the community. We do not ask service user about their sexual preferences although we would support service user if they approached us with Annual Service Review Page 4 of 6 any issues. Assistance if required is given to service users to apply make up, put on jewellery help with choosing clothing etc to promote gender identity. local church group visits the home on the first Thursday of every month for services . We are told by the home about important things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the residents who live there. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 26th October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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