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Care Home: Wyndham House

  • Martlet Road Minehead Somerset TA24 5PR
  • Tel: 01643703934
  • Fax: 01643703253

Wyndham House is registered with the Care Quality Commission (CQC) to provide personal care for up to 50 people over the age of 65. The home is owned by Somerset Care and managed by Madeleine Flanagan. The home is situated up a hill in close walking distance from the centre of Minehead, providing access to a wide range of facilities. The property is a three storey older house with a modern two-storey extension. The location of the home allows residents to enjoy a seaside town environment if they are sufficiently mobile. Residents are encouraged to furnish their rooms with their own possessions and have an opportunity to choose the colour scheme. There is a programme of organised activities, which encourages interaction between residents and staff. The home has been adapted to maximise independence and contains sufficient specialised equipment. There are well-established systems of care and staff management.Annual Service Review

  • Latitude: 51.206001281738
    Longitude: -3.4790000915527
  • Manager: Mrs Madeleine Vivienne Flanagan
  • UK
  • Total Capacity: 50
  • Type: Care home only
  • Provider: Somerset Care Limited
  • Ownership: Private
  • Care Home ID: 18425
Residents Needs:
Old age, not falling within any other category

Latest Inspection

This is the latest available inspection report for this service, carried out on 12th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

For extracts, read the latest CQC inspection for Wyndham House.

Annual service review Name of Service: Wyndham House The quality rating for this care home is: The rating was made on: two star good service 0 5 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jane Poole Date of this annual service review: 0 1 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Martlet Road Minehead Somerset TA24 5PR 01643703934 01643703253 Johnhayes21@aol.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Somerset Care Limited Number of places (if applicable): Under 65 Over 65 0 50 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Wyndham House is registered with the Care Quality Commission (CQC) to provide personal care for up to 50 people over the age of 65. The home is owned by Somerset Care and managed by Madeleine Flanagan. The home is situated up a hill in close walking distance from the centre of Minehead, providing access to a wide range of facilities. The property is a three storey older house with a modern two-storey extension. The location of the home allows residents to enjoy a seaside town environment if they are sufficiently mobile. Residents are encouraged to furnish their rooms with their own possessions and have an opportunity to choose the colour scheme. There is a programme of organised activities, which encourages interaction between residents and staff. 0 5 0 1 2 0 0 9 Annual Service Review Page 2 of 6 The home has been adapted to maximise independence and contains sufficient specialised equipment. There are well-established systems of care and staff management. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at information that we have received and requested since the last Key inspection. The Annual Quality Assurance Assessment (AQAA) was sent out to the home and was completed and returned to CQC in a timely fashion. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys were sent out to people living at the home, and other interested parties, to seek their views on the quality of the service provided. We received 6 completed surveys from people living at the home, 6 from staff and 5 from health and social care professionals. The home reports significant incidents in line with regulation 37 - Care Homes Regulations 2001. The service makes contact with the CQC if they have any concerns or wish to share information. What has this told us about the service? The AQAA was completed by the registered manager. It demonstrated a commitment to providing a high quality service that is influenced by the views of people who live at the home. It was apparent from the AQAA that the home encourages people to continue to make choices and decisions about their day to day lives. One person wrote on their questionnaire I am allowed to live my life as I like, which is very much appreciated. The home has their own quality assurance systems in place. These include regular meetings with people living at the home and their representatives and satisfaction surveys. As a result of listening to peoples views they have made breakfast available earlier in the morning and expanded the activities programme. People living at the home, who completed surveys, were very happy with the activities available. Everyone answered ALWAYS (4) or USUALLY (2) to the question Does the home arrange activities that you can take part in? Staff and health and social care professionals also commented that the home provides a good variety of activities. The AQAA states that people are able to have their meals when they choose and that drinks and snacks are available throughout the day. People living at the home stated that they always, or usually, liked the food in the home. The AQAA states that the cook is now involved in the service users meetings. This ensures that people are able to speak directly to the cook about the food that they like and dislike. The AQAA states that everyone has a personalised care plan and all staff said that they were given up to date information about the people that they supported. Health and Annual Service Review Page 4 of 6 social care professionals said that the home ALWAYS (4) or USUALLY (1) sought advice and acted upon it to meet peoples health and social care needs. Everyone who completed a questionnaire answered ALWAYS to the question Does the home make sure that you receive the medical support you need? Health and social care professionals commented that there was clear communication between with the home and staff felt that they had good relationships with local professionals. The AQAA outlines a robust recruitment procedure, that minimises the risks of abuse to people at the home. Staff confirmed that appropriate checks and references had been obtained before they began work. Staff were happy with the induction training that they received when they started work and felt that there were good opportunities for ongoing training. 76 of care staff have a National Vocational Qualification (NVQ) in care at level 2 or above. This exceeds the national minimum standard of 50 . Staff said that it was a nice place to work and that they enjoyed their jobs. Everyone living at the home, who completed a questionnaire said that they knew who to talk to if they were not happy and how to make a formal complaint. All staff answered YES to the question Do you know what to do if someone has concerns about the home? The AQAA states that no complaints have been received in the last 12 months. All information received gives evidence that the home continues to provide a good service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

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