Annual service review
Name of Service: Ambleside The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Patricia Hellier Date of this annual service review: 2 1 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 6 Southside Weston Super Mare North Somerset BS23 2QT 01934642172 F/P01934642172 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Mrs Helen Humphreys,Mrs Elaine Charlesworth Number of places (if applicable): Under 65 Over 65 0 3 20 0 Manager must be a RN on Parts 1 or 12 of the NMC register. May accommodate 20 residents aged 65 years and over who require nursing care. May accommodate up to 3 persons aged 65 years and over in need of personal care only. May accommodate up to 3 persons between 18 - 64 years of age, with Physical disabilities. Staffing notice dated 24/05/2001 applies Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ambleside provides personal care and nursing for up to 20 people aged 50 years and over who are elderly and in need of general nursing care. The home aims to provide a
Annual Service Review Page 2 of 6 warm, friendly and homely environment. Visitors are welcome at any time and are encouraged to be actively involved in many aspects of the homes life. The home is set close to the town centre and is not far from the seafront. Local shops and other amenities are nearby. The home is on four floors and has a passenger lift accessing all areas. The current fee for the home is 537.37 pounds per week. This information was supplied in October 2007. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection on 24th October 2007. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. We got good information from the AQAA . It was a very detailed with clear evidence of how the home has worked to improve since the last key inspection. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and they know what further improvements they need to make. In the AQAA we are told the home provides a high standard of person centred care. We are also told our residents are able to contribute to the day-to-day running of the home, their opinions are valued. People living in the home always tell us they are happy there. They are particularly pleased with all aspects of the home. One comment was it feels very like a home from home and not an institution. Another comment told us the staff are all very efficient, friendly, kind and caring, and we have excellent food. Another comment told us I am very happy and lucky to be here. While a further individual told us the home is wonderful-I cant fault it. We received information from North Somerset Council Contract Coordinators who recently inspected the home. They told us Ambleside provides a good quality of care in a safe and secure atmosphere, thus residents benefit by their needs being met. We received comments from five members of staff who work at the home. They told us the home is a nice place to work and communication systems are good, ensuring they receive up-to-date information about the care needs of the residents. This means that residents receive individual care as they wish. One comment told us we work well together as a team, treat all residents as individuals and seek to provide a warm welcome, with a friendly atmosphere where nothing is too much trouble. Another person told us this is a happy home with good support from staff and management. Annual Service Review Page 4 of 6 The manager ensures training is provided to keep us up-to-date, for the benefit of residents health and well-being. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 24th October 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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