Annual service review
Name of Service: Bethesda The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Caroline Rowland-Lapwood Date of this annual service review: 2 8 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 25 Croft Road Torquay Devon TQ2 5UD 01803292466 01803294205 Telephone number: Fax number: Email address: Provider web address:
www.cch-uk.com Christadelphian Care Homes Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Number of places (if applicable): Under 65 Over 65 0 0 23 23 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Bethesda provides residential care for up to 23 older people who may have physical disabilities. Bethesda is one of a group of homes run by Christadelphian Care Homes, a registered charity. Bedrooms are all attractively furnished and decorated, some with fine views. Every room has en suite toilet facilities, one has its own bath and four have accessible showers. There are three bathrooms one with assisted bathing facilities and two showers for assisted or independent use. A shaft lift gives access to all four floors, and a second lift gives access to the mezzanine floor. Easy access has been provided throughout the premises, with a lift from the sun lounge to the lawn. Bethesda has a pleasant garden and is close to Torquay sea front and town centre. The aim of the Home is to provide loving individual care enabling people to lead fulfilling lives within a spiritual environment centred on the Christadelphian ethos.
Annual Service Review Page 2 of 6 Current fees range from £436 to to £608. Fees vary according to care needs. £50 extra is charged for a single person occupying a double room, or there is a discount if a couple are sharing. The most recent inspection report is on display in the entrance hall, along with Bethesdas Statement of Purpose and residents Handbook. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The last key inspection was on the 3rd October 2007, followed by an Annual Service Review on 4th October 2008. The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. This includes continued improvement using person centered care planning, improved staff training and continuing redecoration and refurbishment as required. People living in the home always tell us that they are happy there. They are particularly pleased with the kindness of staff. One comment was I am looked after in a very caring manner. Another comment received from a health care professional was I have nothing but praise for the way in which Bethesda is run. The staff are beyond excellent in every aspect of care I have witnessed during my visits, not to mention kind, and courteous. No complaints have been received since the last key inspection. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 4th October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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