This is the latest available inspection report for this service, carried out on 27th May 2010.
CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Random inspection report
Care homes for adults (18-65 years)
Name: Address: Church Avenue (12) 12 Church Avenue Harrogate North Yorkshire HG1 4HE three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Irene Ward Date: 2 7 0 5 2 0 1 0 Information about the care home
Name of care home: Address: Church Avenue (12) 12 Church Avenue Harrogate North Yorkshire HG1 4HE 01423531386 01423541889 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mr Iain Houston Type of registration: Number of places registered: Conditions of registration: Category(ies) : Henshaws Society for Blind People care home 6 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 6 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category of service only: Care Home only Code PC To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following category: Learning Disability, Code LD, maximum number of places 6 Date of last inspection Brief description of the care home 12 Church Avenue is operated by Henshaws Society for Blind People and is registered to provide personal care for 6 younger adults aged 65 years and under who have learning disabilities with an additional visual impairment. The house is situated within walking distance of Harrogate town centre and there are local amenities close by in
Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home Bilton. It is a large three storey semi-detached house with a small garden to the front and rear paved area. All bedrooms are designed for single occupancy. At the last key inspection on the 19th July 2007 the weekly fees ranged from £625 to £750 and did not include costs for chiropody, toiletries and activities. People who use the service, relatives and other interested parties are able to have access to inspection reports by requesting them from the home. Care Homes for Adults (18-65 years) Page 3 of 8 What we found:
This was an unannounced inspection of the care home at 12 Church Avenue. The visit was completed on 27th May 2010 by one inspector. The homes staff and the people living there did not know that we were going to visit on this day. During our visit we looked at a selection of records, looked round some parts of the building and talked to some of the people who live at the home and the staff who work there. Before our visit we looked at all of the information we had about the service and asked the home to complete an annual quality assurance assessment. This is a self-assessment that tells us about the home. We also sent out surveys to people who live and work at the home. Four people who live at the home returned surveys to us. No surveys were returned by staff. We used all of this information to plan our inspection visit and have included it in this report where appropriate. What the care home does well:
Each person living at the home has their own care plan and record of their care. This is based around the organisations assessment and care planning documentation. The record we looked at showed that a full assessment and introductory process had been completed before the person moved in. This included visits to the home to meet people and make sure it was the right place for the person to live. Four people who returned our surveys told us that they had been involved in the decision to move into 12 Church Avenue and had been provided with enough information to help them make that decision. We looked at peoples care records which showed that people take part in lots of different activities and events. People enjoy activities such as going to salsa and karaoke nights,walking for charity,tandem riding,going to the gym and shopping. People go to the Henshaws Arts and Craft Centre and Harrogate College. People do therapeutic employment such as working at the Paperworks and gym. People have opportunity to go on holiday, the manager said that they were all going to France again next year. For this years holidays the home is hiring a mini bus in July and going to different locations such as Flamingo Land, Beamish and a trip to the Lake District. The care record we looked at also showed that people have involvement from other health professionals, such as their dentist, optician and doctors. The medication storage arrangements and recording we looked at showed us that medication is being managed safely by the home. There have been no recent complaints or safeguarding incidents at the home. Staff we spoke to had received safeguarding training and knew how to report any concerns. All four people who live at the home and returned a survey said there was someone they could speak to if they were unhappy and said that they knew how to make a formal complaint. All four people who returned surveys told us that the home is always kept fresh and clean. During our visit it was clean and tidy and provided people with a homely and comfortable place to live. Care Homes for Adults (18-65 years) Page 4 of 8 We went to the organisations human resources offices which are situated on Henshaws College campus. We checked one recent recruitment record and found that all the appropriate checks and information had been obtained before the staff member started to work in the home. The records also showed that appropriate induction and ongoing training had been arranged. People living at the home made positive comments on the surveys they returned to us and when asked what does the home do well, they said, Gives me somewhere to live. Privacy in my own room. Visit friends. Promotes my independence. Well situated for local shops. Everything. Takes me out. Helps me cook my food. Fixed my TV. When people were asked what could the home do better people said, Cant think of anything. Nothing. Some new bedding. When people were spoken to on the day of the site visit they all made positive comments about the home such as: Very happy here. Everything is fine. Everything is ok. The manager confirmed that new bedding had been bought for people and during the site visit new curtains to match the new bedding were being fitted. Discussions with the manager and the rota confirmed that staff levels are arranged with peoples routines and preferences in mind,as much as possible. We found that the home has an appropriate management structure in place. The manager is appropriately qualified and experienced. Staff on the day of the site visit also made positive comments such as: Really good,nice house. People living in the house mix really well and go out together. The training is very good. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 1 24 The fridge/freezer in the main lounge should be removed as this is not an appropriate place to store such equipment. Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
