Please wait

Inspection on 13/10/09 for Eastfield Care Home

Also see our care home review for Eastfield Care Home for more information

This is the latest available inspection report for this service, carried out on 13th October 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Eastfield Care Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Janet McBride Date of this annual service review: 1 8 0 8 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: Moss Road Askern Doncaster DN6 0JZ 01302700810 01302707009 eastfield.hall@schealthcare.co.uk www.southerncrosshealthcare.co.uk Ashbourne Boss Limited Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 59 0 59 0 59 0 The maximum number of service users who can be accommodated is: 59 The registered person may provide the following category of service only: Care home with nursing - Code N, to service users of the following gender: Either, whose primary care needs on admission to the home are within the following categories: Dementia Code DE; Old age, not falling within any other category - Code OP; Physical disability Code PD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Eastfield Care Home is on the main bus route in the village of Askern and is within walking distance of shops, churches and other community facilities. NONE Annual Service Review Page 2 of 7 The home is set in pleasant landscaped gardens, which include an internal courtyard with a raised fishpond. There are shaded areas and garden furniture where people living in the home and their visitors can sit outside in comfort. There is ample car parking to the front of the home. The home is on two floors with a passenger lift. Bedrooms are single and three of the bedrooms have en-suite facilities. There are sufficient lounges and dining areas. Information about the home was available in the main entrance,for further information about the fees and extras that people are charged for please contact the manager. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? Date of this annual service review 27/07/2009. The Quality rating for this home is two star good service. The rating was made on 28/07/2009 Date of last key inspection 28/07/2009 We looked at all the information that we have received, or asked for since the last key inspection of the home. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service in the surveys. Discussion with the homes deputy manager to confirm some information. What has this told us about the service? The manager completed the annual quality assurance assessment by the agreed date. It gave clear and good information about the service and provided evidence that they value the views of people who use the service. The AQAA told us what changes they have made as a result of listening to people within the home, what improvements they have made and highlighted the areas they were planning to improve. The home have made a number of improvements from listening to people within the home for example: Residents and relatives are more aware of the key worker system. They have made changes to the homes menu using a new system, which provides people with a nourishing meal in a relaxed atmosphere. They are currently using named button tags on items of clothing to assist in identifying personal clothing, this is hoped to reduce the amount of losses or misplacement of laundered items. They intend in moving the laundry to another location, to ensure that infection control policies are vigilantly observed. Annual Service Review Page 4 of 7 The service told us what they feel they do well and gave examples of this. They said the home provides a safe and caring environment where staff offer support and assistance to frail elderly whilst promoting individuality and independence. They feel they do this by taking on board suggestions and feedback in order to continually improve there service. The AQAA states they have a comprehensive range of manuals to assist in the delivery of care. This ensures that a needs assessment has been completed by a trained member of staff in consultation with the prospective person and their relevant representatives. Potential people seeking the homes service are able to visit for the day if they wish prior to admission. They said they provide activities and routines of daily living flexible and varied to suit peoples expectations, preferences and capacities. They have purchased the services of experienced people in motivation and stimulation activities. All this was confirmed by the surveys we received. Nine surveys were received from people living in the home.They said that they received the care and support from the home and some people made a number of comments that said: they look after me well and provide the care I need. Another person said they felt safe living in the home .Staff are caring and give support when needed and look after us well. There was one negative comment made about mealtimes.which said that meal times could be better organisedand they need more staff at meal times. This was discussed with the deputy who said that at the present there are a number of people in bed that require feeding also a number of people in the home that require assistance at meal times, and they try to have all available staff at these times. Seven surveys were received from relatives these had positive comments about the home and the care their relatives receive.For example staff were friendly and caring and interact well with people within the home.Relatives said that they are kept informed of any issues or problems.The home always respond to any concerns regarding medical issues. One surveys was received from a health care professional that visits the home on a regular basis they said that usually peoples health and social care needs are monitored and reviewed also that the home seeks advise to improve peoples health and well being. The AQAA stated they have a robust complaints procedure that is displayed in the reception area of the home. All complaints are monitored at directorate level and answered within agreed time scales. The home have had one complaint this was discussed with the deputy manager who confirmed that this had been dealt with appropriately and feedback to the complainant. The homes manager conducts a surgery once a week to discuss any issues or concerns that arise. The manager said he has an open door policy, encouraging the residents, relatives and staff to utilise whenever the need arises. The home holds regular residents and families meetings and all people within the home are made aware of the complaints procedure. The AQAA told us about staff employed at the home and their qualification.The home have male and female nurses and care staff.The AQAA confirmed that all new staff have a CRB and other related employment checks returned to the home before Annual Service Review Page 5 of 7 commencement of duties.They also told us that they continue to provide all the necessary training for the staff to be competent in delivering a high standard and safe service. They have a robust induction strategy following the Common Induction Standards framework.Staff are encouraged to undertake NVQ training, they have over 50 of care staff with NVQ qualifications. The home continue to work well with us and have notified us of incidents that affected peoples well being and informed us of the action taken to prevent re-occurrence. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 27th July 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!