Please wait

Inspection on 23/12/09 for Northway House Residential Home Limited

Also see our care home review for Northway House Residential Home Limited for more information

This is the latest available inspection report for this service, carried out on 23rd December 2009.

it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Northway House Residential Home Limited The quality rating for this care home is: The rating was made on: two star good service 1 8 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: kathy McCluskey Date of this annual service review: 1 6 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 96 - 98 Kingston Road Taunton Somerset TA2 7SN 01823253999 01823325255 jay.n.patel@aaroncourt.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Northway House Residential Home Ltd Number of places (if applicable): Under 65 Over 65 0 29 The maximum number of service users who can be accommodated is 29. The registered person may provide the following category of service only: Care home providing personal care - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (Code OP) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Northway House is a large detached Victorian house, situated close to Taunton town centre. Bedrooms are provided on the ground and first floor. There are two lounges, a conservatory and a large dining room. The home has a passenger lift, call system, and adapted bathrooms. There is a well maintained garden at the rear of the home that is easily accessible. Northway House is registered with the Care Quality Commission (CQC)to provide accommodation for up to 29 people over the age of 65 years who require assistance with personal care. The home is not registered to provide nursing Annual Service Review Page 2 of 6 none 1 8 1 1 2 0 0 8 care or care to people with dementia or mental health related needs. The home also provides day care. The registered provider is Northway House Residential Home Ltd. The responsible individual is Mr J.Patel. The home is currently without a registered manager though an acting manager is in post. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received and requested since the last key inspection. This included: The annual quality assurance assessment (AQAA) sent out by us, was completed and returned to the Commission within agreed timescales. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from people with an interest in the service. We sent surveys to a number of people using the service, staff and health care professionals. We received completed surveys from 5 people using the service and 2 staff members. Regulation 37 notifications informing us of significant events in the home have been received throughout the year. We reviewed the previous key inspection and random inspection report. We took account of what other people have told us about the service and any relevant information received from other organisations was considered. The home make contact with the Commission if they wish to discuss any issues or share information. What has this told us about the service? This has told us that the home continue to provide good outcomes for people using the service. It told us that the home have responded appropriately to concerns raised and have implemented systems to improve the quality of the service delivered. It told us that they have listened and acted on the views of people using the service. The AQAA told us that menus have been reviewed as has the provision of activities on offer. The AQAA told us that the home continue to ensure that people are only admitted to the home once all parties are satisfied that the individuals needs and aspirations can be met. It told us that the home liaises with appropriate health care professionals and that people are provided with information about the home to enable them to make an informed decisions about using the service. Five people using the service completed comment cards for the Commission and all confirmed that they had received enough information about the home before they moved in. We asked people if they received the care and support they need. One responded always, three usually and one said sometimes. One person felt that things could be improved if, staff had more time to sit and talk to residents instead of just doing their duties and finishing their shift. The AQAA told us that the home have introduced a new care planning system which has a more person centred approach. The AQAA also told us that the home have further plans to improve by introducing a key worker system. People using the service told us that there were usually activities available which they could take part in. We received comments from two people who indicated that the activity provision could be improved if there were more trips out and outside entertainers. The AQAA told us that through feedback received from service users we have increased the number of outings to parts of the local community. The AQAA also told us that there are plans to further improve this and are considering organising Annual Service Review Page 4 of 6 larger group outings which might include a weekend away. It told us that the home have been proactive in addressing concerns raised about the standard of the meals provided. It told us that the people using the service are provided with regular meetings with the cook and the homes manager to discuss any issues or requests. Four people who completed comment cards for the Commission told us that they sometimes liked the meals at the home, one responded usually. It told us that people live in a comfortable and well maintained environment and that up to date procedures were in place to ensure the health and safety of persons at the home. People using the service told us that the home provides a , homely atmosphere and a safe, friendly and caring place to live. People told us that the home was clean and fresh. The AQAA told us that the home have introduced a system to ensure that the standard of cleanliness is regularly monitored. The AQAA told us that the home have a good skill mix of staff appropriate to the assessed needs of the residents. We asked people using the service if staff were available when they needed them and all responded usually. We asked staff if they felt there were enough staff available to meet the needs of people using the service and both responded usually. We received a comment that previous staffing problems have improved. The AQAA told us that the home plans to improve in this area in the next twelve months by, increasing the number of staff on different shifts depending on service user needs. It also told us that it wants to increase the number of bank staff. Staff told us that they had received appropriate training relevant to their role. They also told us that they were appropriately supported. The AQAA stated that the home are, developing a training programme to ensure that induction and mandatory training is completed in a timely fashion and that all staff receive this training. It also told us that the home have introduced systems to increase the number of staff with an NVQ qualification. The AQAA stated that of the 24 permanent care staff employed, 13 have already achieved a minimum of an NVQ level 2 in Care. This equates to 54 which exceeds the recommended 50 of the National Minimum Standards. It told us that the home does not have a registered manager but that an acting manager is in place. It told us that the directors of the home provide on-going management support. Staff told us that the home was well run with care and support. What are we going to do as a result of this annual service review? We are not going to change our inspection programme and will plan to do a key inspection by 18th November 2010. We can however inspect the home at any time if we have any concerns about the quality of the service provided. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!