Annual service review
Name of Service: Torr Home The quality rating for this care home is: The rating was made on: three star excellent service 1 1 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kim Fowler Date of this annual service review: 2 2 0 1 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service
Address of service: The Drive Hartley Plymouth Devon PL3 5SY 01752771710 01752782300 info@torrhome.org.uk www.torrhome.org.uk Torr Home Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability sensory impairment Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 30 45 45 0 0 Rooms 4, 8, 10, 14, 20, 21, 22, 23, 26 and 30 may not be used to provide nursing care. The maximum number of service users who may be accommodated is 44 The maximum number of service users who may be accommodated is 45 The maximum number of service users who may receive nursing care is 34 The registered person may provide the following category of care only: Care Home with Nursing - Code N to service users of either gender whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (Code OP) Sensory Impairment (SI) Physical Disability (Code PD) maximum of 30 places Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The home has recently registered a room to become a double room and this is for a married couple to occupy. This has increase the number by one. Annual Service Review Page 2 of 5 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 1 1 0 2 2 0 0 9 Torr Home is a care home registered for up to forty-four people who may need nursing care. Torr Home is owned by Torr Home Ltd, and overseen by a board of trustees. It is a large home developed in 1926 from a former large country house that has been successfully modified over the years to provide residential care. Torr Home is located in the Hartley area of Plymouth, close to Mutley Plain and Hyde Park shopping areas. There is easy access to the city centre and other parts of Plymouth by bus. Torr Home also offers respite care for older people to have a short break; convalescent care for older people recuperating from hospital admission; and day care three days per week for older people living in the local community. The current scale of residential fees range from 400 pounds for residentail care to 650 pounds for nursing care. These may varied depending on individual needs. This information was given to the Commission for Social Care Inspection (CSCI) in Januarary 2009. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a excellent service and that they know what further improvements they need to make. The previous inspection report states that people were happy with the health and personal support they received. One person stated, All the help I have is done in private and another person went onto say about the home, we live our own lives here as we please. People living in the home always tell us that they are happy there. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 11th February 2012, However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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