This inspection was carried out on 23rd October 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Ashfield Malton - North Yorkshire County Council The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Irene Ward Date of this annual service review: 1 7 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Ashfield Malton Old Malton Road Malton North Yorkshire YO17 7EY 01653692371 01653699211 ashfield.malton@northyorks.gov.uk www.northyorks.gov.uk North Yorkshire County Council Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 31 1. The registered person may provide the following category of service only: Care home only- Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old Age, not falling within any other category (Code OP) 2. The maximum number of service users who can be accommodated is: 31 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ashfield is a care home providing personal care and accommodation. It is registered for thirty one older people. However, when double rooms are being used as single rooms a maximum of thirty one people can be accommodated at any one time. North Yorkshire County Council owns the home and Jennifer Beard manages it. It is located approximately half a mile from the centre of Malton near to shops, the post office and amenities. The home is an adapted property and is set in its own grounds. The grounds Annual Service Review Page 2 of 6 are well maintained and accessible to people living at the home. There is also a passenger lift so that people have access to all floors of the home. A copy of the service users guide to the home is given to prospective residents who are offered a visit to the home prior to making a decision whether to move in. A copy of the latest Commission for Social Care Inspection Report is available for prospective residents and their relatives to read. The weekly fees at the last inspection was 368 pounds. Additional charges are made for private hairdressing and chiropody, newspapers, taxi fares, toiletries and for items bought from the homes shop. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys sent to people using the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA). It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they listen to the views of people who use the service and they are always looking for any further improvements they need to make. As a result of listening to people they have been able to make the following changes: A local doctor now has a weekly surgery held in the home, so that people living at the home can discuss any non urgent medical concerns with the doctor. The home now has meetings with the district nurses on a regular basis, this has improved communication between them. The District nurses also attend some of the staff meetings to demonstrate to staff techniques such as simple dressings, catheter care, use of inhalers. This makes sure that peoples health care are met. The home tells us that they have brought in entertainers for people living at the home, as many of them feel that they are no longer able to cope with a full day out. Outings for people living at the home are planned and personal to them, they may want to go out for a coffee or into town to get their own shopping with their keyworker going with them. A computer has now been installed for use for people living at the home. Fresh fruit is now served with the afternoon cup of tea. People living at the home also now have input about the menus. New garden furniture has been purchased so that people can spend time in the garden if they wish to do so. Complaints are on the agenda of every residents meeting to ensure that they know how to make a complaint and to know that that they should feel safe to complain. This makes sure that peoples views are listened to at all times. People living in the home tell us that they are happy there. We received comments from three people living at the home. Some comments received were: Food good and nice people to talk to. Lovely food. Staff are very nice and help me a lot. I get lots of visitors and can stay up late if i want to . When asked what could the Annual Service Review Page 4 of 6 home do better? People made comments such as: Have toilets in bedrooms and a shower would be a nice change from a bath. We received comments from seven staff who work at the home. Most of the comments were positive such as when asked what does the home do well? staff said, Meets most of the needs of the residents that come into our care. When asked what could the home do better staff said, More staff on day shifts. More equipment, more staff. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and we will do a key inspection by the 13th August 2010. However we can inspect the service at any time, to look at the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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