Care Home: Ashfield Malton - North Yorkshire County Council

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What the care home does well People are looked after by well trained staff, who protected people`s privacy and dignity. Staff are kind and attentive and asked people what help they required before giving the assistance people wanted to help people maintain their independance and choice. People living at the home said "I like all the staff here they are nice and the food is very good". Another person said " The staff look after me very well. I am happy living here". We did not receive any completed surveys from staff or people living at the home however, people looked well cared for and seemed happy within the home environment. New staff being recruited have all necessary checks undertaken before they start work at the home, this helps to protect people from staff who may not be suitable to work in the care industry. What the care home could do better: Some staff said that they felt under pressure at times when staff phoned in sick at the last minuite and due to there being vacancies in the domestic and kitchen departments. The home has recruited more staff but the results of their Criminal Record Bureau checks have not been received, so the new staff have not been allowed to start work yet. Management should consider what alternative action they may take to make sure that there are enough staff in all departments at all times, which will help staff feel more supported. During visiting the home it was observed that a bedroom door was held open by the person`s bed. The bedroom door was a fire door with an automatic closure on it. It was also noted that linen cupboard doors were not closed when they had signs on them to say they should be kept closed. One sluice door was held open by a door wedge, this was removed. The manager must make sure that fire doors are not held open byinappropriate means and that fire doors on linen cupboards are kept closed, to make sure that people`s health and safety is protected. These issues were rectified whist on site by the inspector. The manager was informed this was not acceptable and she spoke to the staff about these issues so that they were aware this practice must not occur because it did not help to protect people`s health and safety. Random inspection report Care homes for older people Name: Address: Ashfield Malton - North Yorkshire County Council Ashfield Malton Old Malton Road Malton North Yorkshire YO17 7EY three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Denise Rouse Date: 0 1 0 6 2 0 1 0 Information about the care home Name of care home: Address: Ashfield Malton - North Yorkshire County Council Ashfield Malton Old Malton Road Malton North Yorkshire YO17 7EY 01653692371 01653699211 ashfield.malton@northyorks.gov.uk www.northyorks.gov.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Jennifer Ann Beard Type of registration: Number of places registered: Conditions of registration: Category(ies) : North Yorkshire County Council care home 31 Number of places (if applicable): Under 65 Over 65 31 old age, not falling within any other category Conditions of registration: 0 The maximum number of service users who can be accommodated is: 31 The registered person may provide the following category of service only: Care home only- Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old Age, not falling within any other category (Code OP) Date of last inspection Brief description of the care home Ashfield is a care home providing personal care and accommodation. It is registered for thirty one older people. However, when double rooms are being used as single rooms a maximum of thirty one people can be accommodated at any one time. North Care Homes for Older People Page 2 of 8 Brief description of the care home Yorkshire County Council owns the home and Jennifer Beard manages it. It is located approximately half a mile from the centre of Malton near to shops, the post office and amenities. The home is an adapted property and is set in its own grounds. The grounds are well maintained and accessible to people living at the home. There is also a passenger lift so that people have access to all floors of the home. A copy of the service users guide to the home is given to prospective residents who are offered a visit to the home prior to making a decision whether to move in. A copy of the latest Commissions Inspection Report is available for prospective residents and their relatives to read. Information about the fees currently being charged can be gained by contacting the manager of this service. Additional charges are made for private hairdressing and chiropody, newspapers, taxi fares, toiletries and for items bought from the homes shop. Care Homes for Older People Page 3 of 8 What we found: The last key inspection of Ashfield Malton took place on 14 August 2007, where the service was given a 3 star excellent quality rating. This is the report for a random unannounced inspection undertaken on 1 June 2010 between 12:00 and 14:00 hours. For this inspection we used the following evidence: Information received about the home since the last inspection from other organisations or persons and previous reviews completed by the commission. The Annual Quality Assurance Assessment AQAA. This is a self assessment completed by the manager which give us some information about how they think outcomes are being met for the people who live there. During our visit to the home we looked around the environment including some bedrooms and communal areas. We talked with some people living at the home and watched the general activity to get a feel about what it was like to live there. We asked people for their views they said they were happy with the services they were receiving. We also spoke with staff to find out their views. At the end of our visit we told the manager what we had found. Overall the inspection showed that people were happy with the way they were helped and supported to live their lives. However we felt that there were some areas that could be improved in relation to staffing and fire safety. What the care home does well: What they could do better: Some staff said that they felt under pressure at times when staff phoned in sick at the last minuite and due to there being vacancies in the domestic and kitchen departments. The home has recruited more staff but the results of their Criminal Record Bureau checks have not been received, so the new staff have not been allowed to start work yet. Management should consider what alternative action they may take to make sure that there are enough staff in all departments at all times, which will help staff feel more supported. During visiting the home it was observed that a bedroom door was held open by the persons bed. The bedroom door was a fire door with an automatic closure on it. It was also noted that linen cupboard doors were not closed when they had signs on them to say they should be kept closed. One sluice door was held open by a door wedge, this was removed. The manager must make sure that fire doors are not held open by Care Homes for Older People Page 4 of 8 inappropriate means and that fire doors on linen cupboards are kept closed, to make sure that peoples health and safety is protected. These issues were rectified whist on site by the inspector. The manager was informed this was not acceptable and she spoke to the staff about these issues so that they were aware this practice must not occur because it did not help to protect peoples health and safety. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 38 12 Management must make sure that fire doors are not held open by inappropriate means. Doors marked with signage saying they must remain closed must not propped open. To make sure that peoples health and safety is protected in the event of a fire. 15/06/2010 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 27 Management should consider what action they could take to make sure that there are enough staff in all departments, so staff do not feel under pressure. Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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