Inspection on 26/07/06 for Beeches The - North Yorkshire County Council

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

What the care home does well

Service users or their representatives are given enough information about the home before they move in. Someone from the home visits them prior to admission and they are offered the opportunity to visit the home for a look around and to ask questions about how the service is delivered. This enables them to make an informed decision as to whether the home is the right place for them to live. Comprehensive assessments are done from which a clear easy to understand care plan is developed. The user of the service is seen as a "whole person" and the service works well with other services to ensure that health needs are met. Service users are asked what they need and are actively encouraged to be involved in their care plans and reviews. This promotes the service users right to have a say in the care delivered and makes sure that all of their needs are considered. The home is clean and comfortable. Staff are kind and helpful and make an effort to provide the service in the manner that service users want. Comments made by service users included " Staff look after you well" and "it`s a really comfortable home" Emphasis is placed on maintaining the independence of people using the service and enabling them to exercise choice in key areas of their lives. Examples given included rising and retiring times, clothes, food and activities. This ensures that service users maintain some control. The safety of service users is an important aspect of the service delivered. It is demonstrated through good recruitment practices, risk assessments, staff training and the servicing of equipment and maintenance of the premises.A good choice of food and drinks are available. This ensures that service users receive a varied and nutritious diet. One service user spoken to said "The food is excellent." There are various outings arranged and in house activities, which allow service users contact with the wider community and provide stimulation. Visitors are encouraged and made welcome. There is a clear and user-friendly complaints procedure and managers show a positive approach to complaints and ideas for improvement. There are clear ways in which quality can be measured which include feedback from service users. This ensures that the service continues to deliver care in the best interests of people who use the service. The staff are provided with comprehensive training to improve their knowledge and skills. This means that service users receive care from a well-informed staff team whose practice is up to date. The home is managed in a manner that is service user focussed. It concentrates on the needs, wishes and views of the people who use the service.

What has improved since the last inspection?

The way in which controlled drugs are stored is now more secure and in line with best practice and legislation. This ensures the complete safety of dangerous drugs. An improved cleaning schedule for the kitchen has been devised which makes sure that all areas are cleaned on a regular basis. There has been some redecoration and refurbishment to a few bedrooms and a lounge. This keeps the living space for service users to a good standard.

What the care home could do better:

Service users plans need to record service users preferences in key areas. This provides evidence of service users involvement and informs staff about the particular way in which each person likes the service delivered.