Inspection on 24/02/09 for Butler Green House
Also see our care home review for Butler Green House for more information
This inspection was carried out on 24th February 2009.
CSCI found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The maintenance of good working relationships with community-based health and social care professionals helps to ensure that prospective service users are thoroughly assessed to establish that the staff team at Butler Green can meet their needs. The multidisciplinary approach in the intermediate care section of the service, works well to enable people to return, appropriately, to the community. Staff are well informed of the changing needs of individual service users. Service users are treated with respect and their dignity is maintained. This is achieved in a friendly and relaxed atmosphere. Visitors are welcomed in the home. Different areas of the building offer a variety of spaces where service users can meet with friends or relatives. Service users and relatives are encouraged to contribute to the way in which the home is run. The physical environment is well maintained and safe. The provision of food is good. Service users needs are at the centre of the objectives of the home and they are safe and well looked after. The staff team are both confident and competent, which, together with a comparatively low staff turnover, means that service users benefit from consistent care. Without exception, comments received by us before and during the visit from service users, relatives and professionals, were positive. They included, from returned service user surveys, "it is difficult to fully express the quality and careful attention to detail in the care provided at Butler Green. The strong points are a well equipped environment run by well-trained, well motivated and highly competent team. The atmosphere is a unique blend of professional care plus warm interpersonal relationships." and "I have always been very happy here. It is a very happy and cheerful environment. When it comes to be leaving here I shall miss everyone and the happy home I have lived in."
What has improved since the last inspection?
No requirements were made at the last key inspection. The recommendations had been addressed. Various improvements to the fabric and furnishings of the building had been completed and were ongoing. The manager herself had identified a greater degree of involvement of service users or their representatives in planning their care and contributing to decisions as an improvement.
What the care home could do better:
No requirements were identified as a result of this key inspection. The recommendationwhich has been made relates mainly to an OMBC corporate issue which is not directly within the control of the local manager at Butler Green.