Latest Inspection
This is the latest available inspection report for this service, carried out on 21st April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Butler Green House.
Annual service review
Name of Service: Butler Green House The quality rating for this care home is: The rating was made on: three star excellent service 2 4 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Steve Chick Date of this annual service review: 0 1 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Wallis Street Chadderton Oldham OL9 8NG 01617708255 01617708258 sscc.butlergreen@oldham.gov.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Oldham M.B.C. Number of places (if applicable): Under 65 Over 65 0 0 0 10 28 18 A manager, working a minimum of 30 hours each week, must be in place at all times who has the qualifications, skills and experience necessary for managing the home, and who is registered, or has an application for registration pending, with the Commission for Social Care. Service users to include up to 28 OP, up to 18 PD(E) and up to 10 DE(E). The ratio of care staff to service users must be determined according to the assessed needs of service users and staffing levels must be regularly reviewed to reflect service users` changing needs. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 2 4 0 2 2 0 0 9 Annual Service Review Page 2 of 6 Butler Green House is a purpose built establishment, commissioned and managed by Oldham Metropolitan Borough Council. Designed around a central hub, the ground floor is home to 39 people who are elderly and have physical disabilities. There are three distinct units, each one having a kitchen, lounge, dining area and bedrooms. One unit is designated for service users who require intermediate care. Applicants for the service are no longer accepted for long term care. All bedrooms are single occupancy and do not have en-suite facilities. The bedrooms are lockable, and there is a secure facility within each room. There are aids and adaptations to meet the assessed needs of the service users. The gardens are well maintained and provide seating for the service users in the better weather. The home is located in a residential area of Chadderton, with access to local and community resources. The weekly fees vary and are assessed on an individual basis. They do not include hairdressing, newspapers, and magazines. A copy of the commissions most recent inspection report is displayed in the main lounge. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The service was given a quality rating of excellent, following a key inspection which took place on 24th February 2009. We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Any surveys returned to us by people using the service, relatives of people using the service and staff. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the information we asked for. We looked at the information in the AQAA and our judgement is that the service is still providing an excellent service and that management is thoughtful about the way it operates and continues to look at ways in which it can improve. We received 10 completed surveys from service users, four from relatives of service users and four from staff members. All staff members told us they received training which was relevant and kept them up to date and that they knew what to do if they became aware of concerns about the service. They also told us they received up-todate information regarding service users either always (2) or usually (2), and that passing information worked well either always (2) or usually (2). They also said there were enough staff to meet the individual needs of all the people who use the service either usually (2) or sometimes (2). When asked what the home does well staff comments included: cares for service users in a caring and friendly environment. The home runs well with a caring and friendly hard-working staff team, we help service users to maintain dignity and also promote independence. Provides a good level of care in a safe and friendly environment. Annual Service Review Page 4 of 6 All relatives surveys said that they either always or usually believed the care service met the needs of their relative; the care workers have the right skills and experience look after people properly and provided the support they had expected. Comments from relatives when asked what the service does well included: ... the team at Butler Green go above and beyond the call of duty and knowing that my relative is safe and receiving good care has relieved a lot of my worry. Treat everyone as an individual, very caring and helpful Everything is excellent and the staff are brilliant. Atmosphere, staff are very nice and helpful. One relative said having more carers would improve the service. Of the 10 surveys returned by service users all but two had been completed without assistance. Whilst not all service users knew how to make a formal complaint, all said that they knew who to speak to if they were not happy. All said the home was fresh and clean either always (6) or usually (4) all said they received the care and support they needed either always (5) or usually (5) and all said they received the medical support they needed either always (9) or usually (1). In response to the question are staff available when you need them six said always three said usually and one said sometimes. When asked what the home does well comments included: the staff are very helpful in many ways it is clean, friendly and the staff work really hard looking after us all ... staff are friendly and always ready to help you in your needs whenever possible the caring staff, to a person, gives you all the help and care you are likely to need throughout your stay and in some cases go that extra mile. They cannot be faulted. The food is excellent. We are not aware of any complaints, concerns or allegations in relation to this service. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
