Annual service review
Name of Service: Cadogan Court The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joanne Walsh Date of this annual service review: 0 9 0 7 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Barley Lane Exeter Devon EX4 1TA 01392251436 01392410097 hmitchell@rmbi.org.uk www.rmbi.org.uk Royal Masonic Benevolent Institution Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Ms Helen Mitchell Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Registered for up to 15 - OP with nursing Number of places (if applicable): Under 65 Over 65 0 70 70 70 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Cadogan Court opened in 1986, and now provides accommodation for a maximum of 70 people. It is registered to provide nursing care for up to 22 service users, and residential care for up to 70 service users, all of who should be over retirement age. The home does not offer intermediate care. A requirement for prospective residents is that they have professional links with the Royal Masonic Benevolent Institute (RMBI).
Annual Service Review Page 2 of 5 Please note that the email address for this service is now hmitchell@rmbi.org.uk The home is purpose-built, and stands in its own grounds on the outskirts of Exeter. There is some car parking space. The home has its own transport . A local shop and public transport routes are available nearby. The home has three levels, with lift access to all areas. There are various communal facilities around the home: several large lounges and smaller sitting rooms, a large dining room, kitchenettes, laundry facilities that can be used by individuals, a library and a chapel. All bedrooms have en suite facilities. Weekly fees at the time of the inspection were 470 - 743 pounds. These did not include the cost of theatre outings/concerts (charged at 50 of the ticket price), magazines/newspapers (variable), toiletries (variable), hairdressing, chiropody, and aromatherapy. General information about fees and fair terms of contracts can be accessed from the Office of Fair Trading web site at www.oft.gov.uk. Inspection reports produced by the Commission (CQC formally CSCI) about the home are kept at the reception, in the homes entrance hall. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included, The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. Surveys returned gave positive outcomes about the care and support provided, however we received a serious complaint about the quality of care given to one person last year. The complaint was fully investigated by the registered provider, who found that there had been some failing of the service, particular in the quality of records kept in relation to the individuals care and support. We have therefore decided that we will do a random inspection to ensure that the action points raised as part of this investigation have been fully implemented. What are we going to do as a result of this annual service review? We are going to complete a Random inspection over the next few months, to ensure that individuals needs are still being met to good standard. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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