Inspection on 07/09/09 for Castle Hall
Also see our care home review for Castle Hall for more information
This inspection was carried out on 7th September 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Castle Hall The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mike ONeil Date of this annual service review: 0 7 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 33 Lee Road Ravensthorpe Dewbury West Yorkshire WF13 3BE 01924520270 NONE castlehall2009@hotmail.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: One named person category LD/PD Mencap in Kirklees Number of places (if applicable): Under 65 Over 65 16 16 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Castle Hall is set in a residential area, in Ravensthorpe, Dewsbury, close to local amenities. The home is managed by Huddersfield Mencap, and is registered to provide personal care and accommodation for up to fifteen adults with a learning disability. Nursing care is not provided at this home. Accommodation is provided on two levels. The registered manager informed us on 7th September 2009 that the fees range from 650.00 to 750.00 pounds per week.There are additional charges for hairdressing, newspapers and magazines, toiletries, trips and holidays. Information about the home and the services provided are available from the home in the statement of purpose and the service user guide.
Annual Service Review Page 2 of 6 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received or asked for since the last Annual Service Review which was done on 7th August 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. Results of a recent resident and relative survey carried out by the service themselves. What the service has told us about things that have happened in the service, these are called notificationsand are a legal requirement. The previous key inspection which was carried out on 15 August 2007 and the results of any other visits we have made to the service since then. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It gave us the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. The home told us they always carry out an in depth full assessment of peoples needs before they move in to make sure they will be able to meet the persons needs. They told us they always ask people or those close to them to visit the home before making a decision about moving in. This helps people to feel more comfortable and confident that they have chosen a home which is right for them. The home told us they continue to support people in meeting their social needs. They have meetings for people living in the home and they encourage people to give them feedback on the service and suggestions for improvements. In the homes survey results all nine people questioned said they were listened too and their opinions were valued. In their AQAA the home said they have not had any complaints. People are given information about the complaints procedure and they try to resolve issues as they arise. This means that people seldom feel the need to make formal complaints. We have not received any complaints about the service in the last 12 months. The home said that there are policies and procedures in place to make sure people are protected and that adult safeguarding training for staff takes place regularly. In their AQAA the home said they continue to maintain a clean and comfortable place for people to live and have made further improvements to give a more modern feel to the building. Annual Service Review Page 4 of 6 In their AQAA the home said they have enough staff on duty to meet peoples needs. The home continues to support staff with training so that they have the knowledge and skills they need to care for people properly. The majority of staff have achieved an NVQ (National Vocational Qualification) at Level 2 or above and are undertaking other statutory training and training specific to the needs of people at Castle Hall. There have been no changes to the management of the home since our last inspection. The registered manager has obtained the Registered Managers Award and a NVQ level 4 management in health and social care qualification. She continues to be approachable and supportive which on previous occasions people and staff have told us they appreciate. The home continue to let us know about things that have happened since our last key inspection and they have shown that they manage issues well. They work with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? All the information we have about the service tells us that it is continuing to provide good quality outcomes for people. In response to that we changed our inspection plan and carried out an Annual Service Review rather than a key inspection.We will carry out a key inspection before 15 August 2010. However,we can visit at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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