Annual service review
Name of Service: Linkfield Court The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Annie Foot Date of this annual service review: 2 3 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 19 Knyveton Road East Cliff Bournemouth Dorset BH1 3QG 01202558301 01202553642 enquiries@linkfieldcourt.co.uk www.linkfieldcourt.co.uk Linkfield Court (Bournemouth) Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 29 Within the total of 29 places one service user over the age of 40 may be accommodated in the Independent Living Unit for short term care and/or rehabilitation to enable them to return to live in the community. Within the total of 29 places, one service user may be accommodated between the ages of 50 and 65 within the care home. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Linkfield Court is a former hotel situated in a tree lined street, within a short level walk of local and national bus and train services. The centre of Bournemouth is not far away, with amenities including shops, cafes, restaurants, entertainment, library, places of worship, beaches and cliff-top walks etc. Retaining many of the features of a hotel, such as large communal rooms and
Annual Service Review Page 2 of 6 Conditions of registration reception area, Linkfield Court was converted to a nursing home before it changed its status and now provides personal care only, for up to 29 older people. Residents accommodation is located on the ground and first floors of the home with access between floors via a wide staircase, passenger lift or a new platform stair lift for rooms in the upper annexe. Aids and equipment are available for residents who may have disabilities, including ramped access to and from the home and assisted bathing facilities. The home is centrally heated throughout and eleven bedrooms have en-suite facilities. There is a large, attractive garden to the rear of the premises that is level and readily accessible with garden furniture and a patio area. Car parking is provided for visitors to the home and further parking is available on nearby roads. Service users are encouraged to participate in a range of activities organised in the home, including monthly entertainment and fundraising events for charity. Linkfield Court is registered with the Commission to provide residential care for 29 residents, the majority of whom are aged 65 years and over. The home has also been approved by the Commission to provide residential care for persons younger than 65 years of age and therefore the Conditions of Registration listed on this report are not strictly accurate. Linkfield Court will be issued with a new Certificate of Registration to reflect this change in due course. The home is owned by Linkfield Court (Bournemouth) Ltd, a family business. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection of 26 June 2007, and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and detailed and gave us all the information we asked for. The home continues to provide a family run home which provides a high standard of care with a commitment toward continuous improvement. The AQAA tells us that monthly audit questionnaires coupled with regular meeting with people who live at the home and their families encourage feedback, suggestions and views about the service. Care plans have been improved during the year to make them more personal, friendly and comprehensive. There is a robust complaints procedure in place accessible to everyone who needs it. One complaint was received in the last year which was resolved within the procedures timescale. A comfortable environment is provided at the home with an ongoing maintenance programme. During the year 4 bedrooms have been redecorated and two rooms fitted with en-suite facilities. Equipment is upgraded as required. Annual Service Review Page 4 of 6 15 permanent care staff are employed at the home. 9 have achieved an NVQ level 2 or above in care. Full induction training is provided for new staff with ongoing training provided. Agency staff are not used and any shortages are covered by existing staff. The management team is well qualified and all have achieved or are working toward the RMA award or an NVQ level 4. The home holds IIP accreditation together with Management & Leadership module and recruitment & selection module, together with ISSO 9001/2 international Quality assurance in care accreditation. The service works in close partnership with other agencies and the local community. 10 new residents have been admitted to the home in the past year. Everyone has the opportunity to visit the home prior to making a decision to move in and everyone receive a contract. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. here is no evidence to indicate that outcomes for people who use the service have changed since the last inspection of the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 25 June, 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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