Care Home: Linkfield Court

Similar services:

• Fairfields Country Rest Home
• Queensmount
• Poldhu
• Trevaylor Manor
• Didsbury Court Rest Home
• Belma
• Hunters Care Centre
• Manor Lodge

What the care home does well Prospective residents have their needs assessed and recorded before being offered a placement at the home, to make sure that these needs can be met. Once a person is admitted to the home, further in-depth risk and other assessments are carried out, from which care plans are developed. We found that medication was being administered safely by trained members of staff and that there were suitable storage facilities for medicines brought into the home. The home provides a clean and adequately decorated environment for the residents with furniture and fittings in good repair. New members of staff are recruited in line with the Regulations and supported through supervision, induction and other training. We found the home to be well managed. What the care home could do better: Senior staff should monitor care plans and make sure that they provide information to the staff on how to meet all assessed needs. Any hand entries that have to be made to the medication administration records should be checked and signed by a second member of staff to make sure that no errors have been made when transscribing information.The laundry room could be improved to maintain better infection control standards. Random inspection report Care homes for older people Name: Address: Linkfield Court 19 Knyveton Road East Cliff Bournemouth Dorset BH1 3QG three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Martin Bayne Date: 0 3 0 6 2 0 1 0 Information about the care home Name of care home: Address: Linkfield Court 19 Knyveton Road East Cliff Bournemouth Dorset BH1 3QG 01202558301 01202553642 enquiries@linkfieldcourt.co.uk www.linkfieldcourt.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Yolanda Farrell Type of registration: Number of places registered: Conditions of registration: Category(ies) : Linkfield Court (Bournemouth) Limited care home 29 Number of places (if applicable): Under 65 Over 65 29 old age, not falling within any other category Conditions of registration: 0 Within the total of 29 places one service user over the age of 40 may be accommodated in the Independent Living Unit for short term care and/or rehabilitation to enable them to return to live in the community. Within the total of 29 places, one service user may be accommodated between the ages of 50 and 65 within the care home. Date of last inspection Brief description of the care home Linkfield Court is a former hotel situated in a tree lined street, within a short level walk of local and national bus and train services. The centre of Bournemouth is not far Care Homes for Older People Page 2 of 9 Brief description of the care home away, with amenities including shops, cafes, restaurants, entertainment, library, places of worship, beaches and cliff-top walks etc. Retaining many of the features of a hotel, such as large communal rooms and reception area, Linkfield Court was converted to a nursing home before it changed its status and now provides personal care only, for up to 29 older people. Residents accommodation is located on the ground and first floors of the home with access between floors via a wide staircase, passenger lift or a new platform stair lift for rooms in the upper annexe. Aids and equipment are available for residents who may have disabilities, including ramped access to and from the home and assisted bathing facilities. The home is centrally heated throughout and eleven bedrooms have en-suite facilities. There is a large, attractive garden to the rear of the premises that is level and readily accessible with garden furniture and a patio area. Car parking is provided for visitors to the home and further parking is available on nearby roads. Service users are encouraged to participate in a range of activities organised in the home, including monthly entertainment and fundraising events for charity. Linkfield Court is registered with the Commission to provide residential care for 29 residents, the majority of whom are aged 65 years and over. The home has also been approved by the Commission to provide residential care for persons younger than 65 years of age and therefore the Conditions of Registration listed on this report are not strictly accurate. Linkfield Court will be issued with a new Certificate of Registration to reflect this change in due course. The home is owned by Linkfield Court (Bournemouth) Ltd, a family business. Care Homes for Older People Page 3 of 9 What we found: At this random inspection we reviewed the records and had a discussion with the last two people admitted to the home. As part of this review we also looked at how their medication was administered and managed in the home. We reviewed the recruitment records and had a discussion with the last two members of staff to be appointed to work at the home. We also carried out a tour of the premises and reviewed accidents and notices sent to the Commission. The homes Registered Manager was on annual leave at the time of our inspection so we were assisted throughout the inspection by the homes Deputy Manager. We were also able to meet with one of the Registered Providers, with whom we shared feedback about the inspection. At the time of our inspection there were 25 residents accommodated at the home. Throughout this inspection we tracked the personal care records for the last two residents admitted to the home, to look at how their admission had been arranged and the actions taken to address their care needs. We also spoke with both these residents about their experience of living at the home. We found for both residents we tracked, they had had their needs assessed before a decision was made to admit them to the home. These preadmission assessments had been recorded on a template that covered all of the topics within the National Minimum Standards. We also saw that the home had obtained a copy of the care management assessments completed by care managers who had been involved in the placements. On admission, we saw that further assessments were carried out with the residents that were then used to develop a care plan for each person. We found that the care plans generally reflected the assessed needs of the resident concerned and how staff should support them. In the case of one of the residents we tracked, their care plan did not cover all their assessed needs and could have been more detailed. We recommend that senior staff monitor care plans to make sure that they are comprehensive and cover all assessed needs. We spoke with both residents we tracked through the inspection, who told us that they had been made welcome at the home and that their needs were being met. We looked at the medication records for both residents tracked through the inspection. We found that the records had been completed in full with no gaps within the recording. There was good practice of any known allergies being recorded at the top of their records. We saw that some hand entries had had to be made to the medication records but that these had not been checked and signed by a second memebr of staff for accuracy. We recommend that where hand entries have to be made to the administration records, these are checked and signed by a second member of staff to make sure that no errors are made when transcribing information. We saw that the home had suitable storage facilities for the storing of medications brought into the home. At the time of this inspection there were no residents prescribed controlled drugs. We saw though, that the home had storage facilities for controlled drugs, a register and that the staff who administered medication were trained in safe medication administration. It was agreed that the home would liaise with their pharmacist to make sure that the controlled drugs cabinet was bolted to the wall in accordance with new Regulations concerning the storage of controlled drugs. Care Homes for Older People Page 4 of 9 We looked at the recruitment records for the last two members of staff who had been employed to work at the home. We found that both the staff have been recruited in accordance with the Care Homes Regulations 2001. The staff had submitted an application form, been subject to interview, appropriate references taken up and a Criminal Record Bureau check and a check against the register of adults deemed unsuitable to work with vulnerable adults had been taken up before being employed at the home. We spoke with one of the newly recruited staff members who told us that they had received induction training, that staffing levels met the needs of the residents and that they felt well-supported by the mangement. As part of the inspection we carried out a tour of the premises. We found the home to be clean, free of any unpleasant odours and in reasonable decorative order. All radiators within the home have been covered to protect residents from the risk of receiving burns and thermostatic mixer valves fitted on hot water outlets to protect residents from scalding water. Residents have access to a large, well-maintained garden to the rear of the home. Long term, we recommend that action is taken to improve the laundry facilities of the home, as there are currently no handwashing facilities available in this room and the walls not the most easily cleaned, being painted chip paper. We looked at the accident book and we found that accidents had been recorded appropriately and also that notifications of incidents and accidents had been sent to the Commission as required. We also saw that there is periodic review and auditing of accidents that occur in the home. What the care home does well: What they could do better: Senior staff should monitor care plans and make sure that they provide information to the staff on how to meet all assessed needs. Any hand entries that have to be made to the medication administration records should be checked and signed by a second member of staff to make sure that no errors have been made when transscribing information. Care Homes for Older People Page 5 of 9 The laundry room could be improved to maintain better infection control standards. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 7 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 7 We recommend that senior staff monitor care plans to make sure that they are comprehensive and cover all assessed needs. We recommend that where hand entries have to be made to the administration records, these are checked and signed by a second member of staff, to make sure that no errors are made when transcribing information. We recommend that action is taken in the long term, to improve the laundry facilities of the home, as there are currently no handwashing facilities available in this room and the walls not the most easily cleaned, being painted chip paper. 2 9 3 26 Care Homes for Older People Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!