Inspection on 15/07/05 for Manor Lodge
Also see our care home review for Manor Lodge for more information
This inspection was carried out on 15th July 2005.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Excellent. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The providers, manager and staff are committed to continually improve care at the home. Residents said that management and staff" always carry things through, they do what they say they are going to do, always making time for the residents". Residents live in a very comfortable home which is well decorated and maintained. Residents are encouraged to take control of their own lives. The residents have formed a resident`s committee and an entertainment committee. The staff are kind and due to the high commitment to training at the home are able to meet residents needs well. Residents confirm that all staff "go that extra mile". A comment card confirmed that a resident had lived in other homes and "I can honestly say Manor Lodge stands out. Plenty of activities, very good food and excellent carers. At my age what more could one ask." Having won the Exeter in Bloom[ residential Category] last year they have recently been judged for this years competition.
What has improved since the last inspection?
No requirements or recommendations were made at the last inspection. A bathroom at the home is being completely refurbished to include a specialist bath and plans to refit another bathroom to include a shower for those residents who have said they would prefer this facility. A new fireplace has been fitted in the lounge. This has increased floor space is visually pleasing. The staff handbook has been updated and policies have been condensed to be more user friendly for staff to refer to. Staff continue to have access to policies in the home. The manager has recorded a "Disaster Plan" which includes all telephone numbers and relevant information easily accessible to all staff in the case of an emergency. The home`s brochure has been updated and includes comprehensive information and photos to further assist potential residents in making a choice of living at the home.
What the care home could do better:
No requirements or recommendations were made at this inspection. The manager told the inspector that she intends to improve the already comprehensive and user friendly care plans and for them to be computerised.