Inspection on 20/12/05 for Manor Lodge
Also see our care home review for Manor Lodge for more information
This inspection was carried out on 20th December 2005.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Adequate. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The home has a committed and enthusiastic staff team who are keen to learn and develop in order to meet residents` needs. Residents spoken with liked the staff and felt that they were well cared for. Staff listen to residents and residents are encouraged to "ask" staff and to speak to them if they have any needs or concerns. Some residents choose to spend time in their rooms. Staff have introduced " courtesy visits" to these residents to enable them to be able to speak on a one to one basis when they can make their wishes known. Great emphasis is put upon residents having a say in the running of their home. Residents meetings are held regularly, an entertainment committee meets to discuss activities, outings and weekly sherry mornings are held when residents can meet socially and discuss various topics of interest. Throughout the inspection staff were seen to approach and address residents in a respectful and friendly manner. Staff offered gentle intervention and assistance as required. A ground floor bathroom has been refitted to include an electrically operated bath which enable residents, who could not manage with the original arrangement, to enjoy a bath whenever they wish. The management and staff have developed an " excellent" relationship with the primary health care team who further assist in maintaining residents` contact with the local community by bringing updates of events etc being held in Exmouth. A resident said that she visited a number of care homes before Manor Lodge. She "knew immediately this was the place for me. It`s just like home. The staff are so kind and nothing is too much trouble. I am so lucky"
What has improved since the last inspection?
No requirements or recommendations were made at the last inspection. A number of training courses have been planned for staff and management in the next 12 months.
What the care home could do better:
No requirements or recommendations were made at this visit.