Annual service review
Name of Service: Montague Drive The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Stevie Allerton Date of this annual service review: 2 1 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 20 Montague Drive Leeds West Yorkshire LS8 2PD 01132400062 01132400062 montagudrive@c-i-c.co.uk www.c-i-c.co.uk Community Integrated Care Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 4 0 The maximum number of service users who can be accommodated is: 4 The registered person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The care and services at Montague Drive are provided by Community Integrated Care, which is a registered charity caring for people with Learning Disabilities. The premises are owned and maintained by a Housing Association. Montague Drive is a detached bungalow located within 2 miles of Leeds City Centre and is at the top of a quiet cul-de-sac. There are a wide range of shops and leisure facilities within easy reach of the property. The home has 4 bedrooms. All are single rooms and have a washbasin. The current scale of fees is 1,048.38 to 1,080.47 weekly. Additional charges are made
Annual Service Review Page 2 of 6 for chiropody, hairdressing, newspapers and personal items. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection in September 2007 and the annual service review in September 2008. This included: surveys returned to us by people using the service and from other people with an interest in the service; information we have about how the service has managed any complaints; what the service has told us about things that have happened in the service (these are called notifications and are a legal requirement); the previous key inspection and the results of any other visits that we have made to the service in the last 12 months; relevant information from other organisations, such as the Fire Officer; what other people have told us about the service. We did not ask for the Annual Quality Assurance Assessment in time for this information to be included in this Annual Service Review. What has this told us about the service? We have not received any information about this service that gives cause for concern and would make us think that the current quality rating is not accurate. All four people who live at the service were helped to complete surveys. Some of the comments were: Sometimes I go out at weekends. This home is the right place for my needs. I speak to my key worker or manager if Im not happy. Six staff members completed surveys. All had very positive indications that the standards of recruitment, training and support are high and that they are well supported by the Manager in their roles. They said: We support the service users with care tailored to their individual needs. Staff work together as a team to give our ladies a warm, safe & clean environment. Care is given to ensure their daily lives are lived how they wish, as far as possible. The Manager & Senior are approachable at all times. It has a high standard. Very supportive to staff as well as service users. They keep staff updated with the information we need and what is required of us as support workers. Two health and social care professionals who have regular contact with the service also completed surveys and gave positive responses. A G.P. said, in response to what the service does well: Good communication, also, We have no concerns re medical care. We are always told about important things that have happened in the service since we did our last key inspection. The service has shown that they manage issues well and they have the interests of the people living there at the centre of what they do. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 18th September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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