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Inspection on 27/05/09 for Moorcroft Care Homes Ltd

Also see our care home review for Moorcroft Care Homes Ltd for more information

This inspection was carried out on 27th May 2009.

CQC found this care home to be providing an Excellent service.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Moorcroft Care Homes Ltd The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Shirley Samuels Date of this annual service review: 1 6 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Moorcroft House 18 Laughton Road Thurcroft Rotherham South Yorkshire S66 9LP 01142488650 NONE NONE Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Moorcroft Care Homes Ltd Number of places (if applicable): Under 65 Over 65 3 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: There have been no registration changes in the last 12 months. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Moorcroft House is a 3-bedded unit for adults with learning disabilities; it is registered to and managed by Mr and Mrs Spencer. A small staff team enables Moorcroft House to provide a homely approach to care enhanced by the small size of the group and the ratio of one member of staff to one person during the daytime. This ratio includes the provision of day-care. All residents have private accommodation for use as bedrooms and share the rest of the house that includes a dining room, large lounge, a dining kitchen, patio and garden. The owners provide a minibus for the home that allows the staff team to offer a variety of day trips as well as transport for shopping, appointments and wider contact with the Annual Service Review Page 2 of 6 local community. The building is a terraced property in the village of Thurcroft about 6 miles from Rotherham town centre. The Cost of a placement at the home is dependent on individuals needs. Currently charges range from #840 to #1,000. The cost to the person is dependent on the level of Local Authority funding, benefit entitlement and whether they need one to one support. Inspection reports are available by request from the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This could include: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us from people using the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we may have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? We received the AQAA before the date the manager had to send it to us. This demonstrates cooperation and responsiveness. The information was comprehensive and provided evidence that they value the views of people who use the service. As a result of listening to people the manager told us we have Changed our four weekly menus taking in account clients likes and dislikes, given one client more independence when cleaning his bedroom, reviewed clients finances regarding daily spending, changed the furniture around in the lounge, changed our shopping venue back to a preferred supermarket which also allows clients to have easier access to a cafe, arrange the rota to make sure staff on duty when clients request to take part in afternoon or evening activities and reviewed day care times when clients attend lifestyles centre.In the last 12 months there has been more day trips to the coast. Re decoration of clients bedroom to match the new bedding and accessories he has purchased and social events with families.In the AQAA the manager also told us We provide a small homely family environment which is stable and secure for our clients with learning disabilities and challenging behaviour. We always ensure that clients receive individual care and attention in all aspects of their care. We work alongside other agencies and have a good relationship with them thus ensuring the health, happiness and general well being of our clients. We promote independence but give support and guidance in order for clients to make informal choices, give the clients opportunities to learn new skills and benefit from new opportunities, Provide 24 hour care with experienced and competent members of staff and overall we ensure that clients are both happy and healthy.In addition staff have ensured that the home environment has been improved and maintained to a high standard. The staff team has Annual Service Review Page 4 of 6 a gender mix more suitable for a male orientated care home and which compliments the existing team.All staff work well together as a team and will undertake extra duties outside their normal hours to accommodate clients activities outside the home.Staff are being provided with more support in dealing with challenging behaviour and training has been provide.At the time of completing this ASR there were two people using the service. We contacted the home and spoke to one of them who told us they were happy at the home, the staff are lovely and look after us well. The food is good and he was able to help with shopping, preperation and cooking. He told us he was going on holiday soon and while he was away his bedroom was going to be decorated and he had already chosen the colours. He added he was able to keep in ontact with family and there were oportunities to go out during the day and in the evenings.We also spoke to one member of staff who told us, the staff worked well together,training and supervision was provided and that good relationsships were formed with people using the service. This meant that people felt safe and secure. The manager told us that all safety checks had been carried out including, gas, electric and fire fighting equipment. Risk assessmnents were in place and implemented to ensure peoples safety. The manager added that all policies and procedures had been updated in 2008. There have been no new admissions in the last 12 months. The home employs six staff 4 care staff and two nursing staff. All have received appropriate training to make sure they have the skills to do their job. All care staff are trained to Natianal Vocational level 2 in care. The robust recruitment procedure ensure that people are not placed of risk of harm.In the AQAA the manager has identified the areas for further development which include: Being more proactive in filling our vacancy. We have developed a new brochure and are working with Rotherham council who are now aware of the vacancy and suitability of our home for future admissions.We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 18/06/10.However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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