This inspection was carried out on 19th June 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Newfield View - 6-8 Gleadless Avenue The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sarah Powell Date of this annual service review: 2 9 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 6/8 Gleadless Avenue Sheffield South Yorkshire S12 2QH 01142810818 F/P01142810818 newfieldview6@hotmail.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Mr Clifford Anthony Billard,Mrs Mandy Billard Number of places (if applicable): Under 65 Over 65 8 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Newfield View is a large domestic style detached house located in an attractive residential area in the south east of the city, situated close to local amenities and public transport. The home is currently registered to provide 24-hour care for 8 younger adults with a learning disability. The home has 8 single bedrooms and all rooms were well maintained and decorated and furnished to a high standard. Two bedrooms had en-suite facilities provided and one bedroom had an en-suite shower/wet room. All bedrooms had been personalised by each service user according to their individual preferences. The registered providers continue to be committed to making sure that all areas of the home are regularly redecorated and upgraded and this has ensured that the home is exceptionally well maintained, welcoming and homely. There is a large, private and attractive rear garden with patio area. This had recently been restocked with flowering plants and shrubs. A large shed, external lighting, out-door seating with sun parasols and an awning had also been provided in-addition to potted plants and ornaments.
Annual Service Review Page 2 of 6 Details relating to the service, the fees charged and the nature of the support provided by staff could be found documented in the homes statement of purpose and service user guide. The current scale of charges is dependant on the level of staff support provided to each person. The fees include one annual holiday for all service users and additional charges are made for hairdressing, chiropody, toiletries, transport, magazines, additional holidays or outings and personal items. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. The supporting information sent to us by the manager with the AQAA. What people told us who live in the care home. Information we have about how the service managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspections and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? We received the AQAA from the manager, the AQAA was received on the agreed date. This demonstrates cooperation and responsiveness. The information was comprehensive and provided evidence that they value the views of people who use the service and continue to try to improve the service. The AQAA told us people knew who to contact if they had a complaint and the manager and provider dealt with problems. The AQAA confirmed that no complaints had been received in the last 12 months. The AQAA also told us that communication between staff was excellent, regular meeting were held and peoples needs were met . Staff received regular training and supervision to ensure they could meet peoples needs. The AQAA confirm that they continue to have robust recruitment and selection procedures, which ensures the right staff were employed and trained. Staff received a good induction and training programme. This ensured they had the skills and appropriate knowledge to meet peoples needs. The AQAA told us that staff training had improved. All staff had achieved NVQ level 2. It also told us that most staff had achieved NVQ level 3. The provider and manager wanted to achieve all care staff with NVQ level 3. This demonstrates the providers continuing commitment to developing and investing in their workforce. The AQAA also told us that there had been a change in the activities provided, from listening to people they had implemented a new leisure opportunities programme which commenced in April 2009. Annual Service Review Page 4 of 6 We received eight completed surveys, which all provided very positive comments. Some comments were, staff are lovely, I like going out, I go on holiday with my friends, I like it here, staff are friendly and caring. Notifications received told us that the home provides information to us about incidents that occur in the home. The Inspection Record confirms that they contact us if any incidents happen at the home. The AQAA confirmed that they worked closely with other agencies to share information. The home continues to let us know about things that have happened since our last key inspection and have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people that use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 18th June 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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