Random inspection report
Care homes for older people
Name: Address: Pendarves 25 Pendarves Road Camborne Cornwall TR14 7QF two star good service 25/11/2008 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Alan Pitts Date: 2 3 0 4 2 0 0 9 Information about the care home
Name of care home: Address: Pendarves 25 Pendarves Road Camborne Cornwall TR14 7QF 01209714576 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mrs Kima Mohajeran,Mr Davood Mohajeran care home 10 Number of places (if applicable): Under 65 Over 65 10 old age, not falling within any other category Conditions of registration: 0 To temporarily accommodate one named person outside the registered categories of the home from 14/3/05 to 18/3/05 Total number of service users not to exceed a maximum of 10 Date of last inspection Brief description of the care home Pendarves is a three storey Victorian house situated on the outskirts of Camborne. There is therefore a large range of social amenities in close proximity to the home. The home provides twenty-four hour care for up to 10 older people and presents as warm and friendly. The care home is owned and run by Mr and Mrs Mohajeran who are committed to providing care that encourages independence and meets individual residents needs and promotes their independence, dignity and choice. Mr and Mrs Mohajeran are also committed to providing a healthy and safe environment. The home
Care Homes for Older People Page 2 of 7 2 5 1 1 2 0 0 8 Brief description of the care home is well maintained and a chair lift is provided for access to the upper floors. Care Homes for Older People Page 3 of 7 What we found:
We recieved anonymous information that there were insufficient staff on duty at night, so this random inspection was carryied out in order to confirm the homes compliance with Standard 27 (the staff numbers are appropriate to the assessed needs of the residents). We also recieved anonymous information that staff felt intimidated by the registered providers, so this random inspection was carryied out in order to confirm the homes compliance with Standard 32 (the management approach of the home creates an open, positive, and inclusive atmosphere). We inspected the duty rota, care documentation, and talked with the registered providers to confirmed that there is one member of staff on duty at night with the sole responsibility of carrying out 2-hourly checks on the welfare of the people that live at Pendarves. The staff member works 5 nights a week, and one of the registered providers covers the remaining 2 nights. The registered providers live 2 doors away and are on-call should the need arise. Discussion with the registered providers and the care documentation confirm that care needs at night are minimal with no manual handling needs. All the residents are mobile, and able to use the call system or ask for assistance. We spoke with 4 residents who all confirmed that they felt they were well cared for. We spoke with the registered providers, 2 staff, and 4 residents. Both staff and all the residents were seen without the presence of the registered providers. All said that they did not find the registered providers to be intimidating or bullying, and none had witnessed such behaviour. Both staff and residents said that the registered providers were pleasant, approachable people. The residents said they had confidence in the registered providers, and would feel able to express any concerns if they had any. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
