Latest Inspection
This is the latest available inspection report for this service, carried out on 23rd November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Pendarves.
Annual service review
Name of Service: Pendarves The quality rating for this care home is: The rating was made on: two star good service 2 5 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Alan Pitts Date of this annual service review: 2 3 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 25 Pendarves Road Camborne Cornwall TR14 7QF 01209714576 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mrs Kima Mohajeran,Mr Davood Mohajeran Number of places (if applicable): Under 65 Over 65 0 10 To temporarily accommodate one named person outside the registered categories of the home from 14/3/05 to 18/3/05 Total number of service users not to exceed a maximum of 10 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Pendarves is a three storey Victorian house situated on the outskirts of Camborne. There is therefore a large range of social amenities in close proximity to the home. The home provides twenty-four hour care for up to 10 older people and presents as warm and friendly. The care home is owned and run by Mr and Mrs Mohajeran who are committed to providing care that encourages independence and meets individual residents needs and promotes their independence, dignity and choice. Mr and Mrs Mohajeran are also committed to providing a healthy and safe environment. The home is well maintained and a chair lift is provided for access to the upper floors. None 2 5 1 1 2 0 0 8 Annual Service Review Page 2 of 6 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: the annual quality assurance assessment (AQAA) that was sent to us by this service (the AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service, and it also gave us some numerical information about the service); Surveys returned to us by people using the service and from other people with an interest in the service; Information we have about how the service has managed any complaints; What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement; The previous key inspection and random inspection. What has this told us about the service? This service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the information we asked for. We looked at the information in the AQAA and our judgement is that the care home is still providing a good service and that they know what further improvements they need to make. The AQAA told us the home does the following to incorporate the views of people that use the service: We carry ongoing system of review by our quality assurance questionnaire, which was last carried out in September 2009, and residents meetings so our residents have a good chance to be themselves whilst living in a residential setting. Being a small home, my husband and I are here most of the time for our residents to talk to us. We have a residents meeting book in which we document all their suggestions. The Annual Quality Assurance Assessment also told us the home made the following changes as a result of listening to people that use the service: We have documented all the residents suggestions in their book, and we have done our best to honour their suggestions if it was in the capability of the home. We have a weekly activity chart and we do: flower arrangement, a baking day, music for health. We have been involved with Truro Museum to do their Art for Health which is going to commence in Nov/Dec 2009. We received 4 completed questionnaires from staff working at Pendarves, and 3 completed questionnaires from people living at Pendarves. All the comments received were positive about Pendarves being a pleasant place to live and work, and all felt that the service provided a good level of care and attention. One relative and one staff member felt that activities/outings could be improved. The AQAA also informed us that staff recruitment, retention, and training is a priority. Reviews of policies and procedures occur. The AQAA also told us that they have received 0 complaints since the last inspection. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection by 24th November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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