Annual service review
Name of Service: The Conifers The quality rating for this care home is: The rating was made on: two star good service 1 1 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jeffrey Pearson Date of this annual service review: 0 4 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 66 Victoria Road East Thornton Cleveleys Lancashire FY5 5HQ 01253860531 01253310073 coniferscare@aol.com www.theconiferscareservices Suzanne Marie Clague Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 15 The registered person may provide the following category/ies of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP The maximum number of service users who can be accommodated is: 15 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Conifers provides accommodation and personal care for fifteen residents over sixty-five years old. The home is situated in a residential area of Thornton near Cleveleys and is close to shops and local amenities. It is a single storey, detached property with a private front garden. A ramp is provided to provide access for wheelchair users. Accommodation is provided in eleven single rooms, one of which has en-suite facilities and two double rooms also with en-suite facilities. There is a lounge dining room and a separate sun lounge, which is a designated smoking area. In the entrance hallway, the home had a Statement of Purpose and Service User Guide and
Annual Service Review Page 2 of 6 Resignation of Registered Manager. 1 1 1 2 2 0 0 8 previous inspection reports, providing details of the services available. This information should help people make an informed choice about moving into The Conifers. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received or asked for since the last key inspection. This included: The annual quality assurance assessment (AQAA) which was completed by the owner. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. What has this told us about the service? The home did not send us their AQAA (Annual Quality Assurance Assessment) on time. The AQAA included some detailed information. However, we noted the form we received was not the one which we had sent to the home, it was copy of the AQAA we had previously received in 2007 with some amendments to the data. This duplication of information which include some factual inaccuracies, meant we we could not fully rely upon the content of this document as a credible source of evaluation and development at the home. The homes manager de- registered with the Commission in March 2009, we understand there is another manager at the home but we have not received an application for registration. On the 16th December 2009, we sent surveys to the home for the residents, relatives/advocates and staff, so that they could tell us what they think about the quality of the service provided at The Conifers. We had not received any completed surveys at the time of this review. The AQAA which had been completed on the 20th November 2009 indicated there had not been any complaints at the home within the last 12 months. However, our records show there had been 4 complaints received at the Commission, 3 had been forwarded to the home for them to investigate using their complaints procedures and 1 had been forwarded to Social Services as a safeguarding alert. Previous inspections have shown there are good outcomes for people living at the Conifers. However, due to the lack of suitable information for this Annual Service Review, along with the issues raised, we have not been able to make a judgment that the home is still providing a good service. We therefore have some concerns about how Annual Service Review Page 4 of 6 the home is being managed and how this is affecting the outcomes for people living at the Conifers. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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