Random inspection report
Care homes for older people
Name: Address: The Haven 6 - 10 North Terrace Seaham Durham SR7 7EU zero star poor service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it We give a quality rating following a full review of the service We call this review a ‘key’ inspection This is a report of a random inspection of this care home A random inspection is a short, focussed review of the service Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report Lead inspector: Steve Tuck Date: 1 1 0 6 2 0 1 0 Information about the care home
Name of care home: Address: The Haven 6 - 10 North Terrace Seaham Durham SR7 7EU 01915816305 01915130377 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Manager Post Vacant Type of registration: Number of places registered: Conditions of registration: Category(ies) : Haven Hommes 2003 Ltd care home 43 Number of places (if applicable): Under 65 Over 65 0 36 dementia old age, not falling within any other category Conditions of registration: 7 0 The maximum number of service users who can be accommodated is: 43 The registered person may provide the following category of service: Care home only Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP, maximum number of places: 36 Dementia - Code DE, maximum number of places: 7 Date of last inspection 0 1 0 3 2 0 1 0 Care Homes for Older People Page 2 of 9 Brief description of the care home The Haven is a registered care home providing personal care and accommodation for up to 43 older persons The home is not registered to provide nursing care however community nursing services visit people who have these needs The home is owned by Haven Hommes 2003 Ltd which is a private limited company The Haven is a two storey building located on the main street in Seaham, close to local amenities Peoples bedrooms are provided on both floors and there is a lift so that people can get access to the upstairs easily The lounge and dining areas are on the ground floor along with other areas such as the kitchen laundry There is a patio and garden area located to the rear of the property It costs £412 per week to live at this home (given in november 2009) The costs of newspapers, hairdressing, private chiropody and toiletries are not included in the fees Fees may vary depending on peoples circumstances, further details can be found in the homes Service User Guide or through Durham County Council Care Homes for Older People Page 3 of 9 What we found:
The reason for this inspection was to assess compliance with the Requirements which were made following a Key Inspection of this care home on 23 March 2010 This inspection took place over a period of one day and involved two Compliance Inspectors from the Care Quality Commission Before this Random Inspection visit: We looked at: Information we have received since the last Key Inspection on 23 March 2010 including an improvement plan which we received from the owners How the service has dealt with any complaints and concerns since the last visit Any changes to how the service is run A separate inspection was carried out to establish that improvements to the way that medication is stored and administered at the home, has taken place The Care Quality Commission has taken enforcement action to make sure that improvements have been made A further report is available which details the findings of that inspection The visit: An unannounced visit was made on 11th June 2010 During this visit we: Talked to the owner and acting manager Checked what improvements had been made since the last visit Looked at information about the people who use the service and how well their needs are met Looked at staffing information and other records which must be kept Checked that staff had knowledge, skills and training to meet the needs of the people they care for We looked at a sample of bedrooms on the groundfloor and all of the rooms on the first floor We told the owner and acting manager what we found at the end of the visit Requirement 1 from the Key Inspection report of 23/03/10 stated,
Care Homes for Older People Page 4 of 9 People who live at the home and their relatives must have a way of making a complaint about the service that they / their relative receives, if they are unhappy, have a grievance or dispute There must be a written complaints procedure and a record kept of all complaints including what was done to resolve them Which was to be completed by 30/04/2010 We found that there was now a complaints procedure that people who live at the home and their relatives / supporters can use to make a complaint if they have a grievance or dispute Records show that there is a clear process in place which is known about by staff and there is a written copy in each residents room There had been no complaints made This requirement has been met Requirement 2 from the Key Inspection report of 23/03/10 stated, Refurbishment of all areas on the first floor which are to be used by residents must be completed Which was to be completed by 14/07/2010 The timescale of this Requirement was not due at the time of this inspection The owner informed CQC in writing that she is in the process of assigning a contractor to improve the first floor area of the home as it is presently unsuitable for anyone to live there We checked that no care home residents were living on the first floor The conditions of rooms on the ground floor were acceptable Two areas on the ground floor which required minor maintenance were brought to the attention of the owner and an written action plan detailing the work that had been undertaken was sent to CQC Requirement 3 from the Key Inspection report of 23/03/10 stated, Full background checks must be carried out before staff start working at the home Which was to be completed by 30/04/2010 Feedback from the owners and examination of staff records show that no staff had been employed at the home since the last inspection The owner and manager said that they would now make sure that background checks were always carried out This requirement has been met Requirement 4 from the Key Inspection report of 23/03/10 stated, All areas that are to be used in the home must comply with legal notices and other requirements issued by the Fire and Rescue Authority and Durham County Council Which was to be completed by 23/06/2010 We confirmed with the Fire and Rescue Authority that the Legal Requirement Notice that had been issued to improve fire safety for residents and staff at the home had now been met The owner confirmed that the improvements required by Durham county Council had taken place Care Homes for Older People Page 5 of 9 This requirement has been met What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2 Care Homes for Older People Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards No Standard Regulation Requirement Timescale for action 1 19 23 Refurbishment of all areas on 14/07/2010 the first floor which are to be used by residents must be completed This is to make sure that the home is well maintained, comfortable and suitable for the people who live there Care Homes for Older People Page 7 of 9 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home The registered person had to meet these within 48 hours No Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards The registered person(s) must do this within the timescales we have set No Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 8 of 9 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000 Copies of the National Minimum Standards –Care Homes for Older People can be found at www dh gov uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN Tel: 0870 600 5522 Online ordering from the Stationery Office is also available: www tso co uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc org uk Web: www cqc org uk We want people to be able to access this information If you would like a summary in a different format or language please contact our helpline or go to our website © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010 Care Homes for Older People Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
