Latest Inspection
This is the latest available inspection report for this service, carried out on 10th August 2010. CQC found this care home to be providing an Poor service.
The inspector found there to be outstanding requirements from the previous inspection report but made no statutory requirements on the home.
For extracts, read the latest CQC inspection for The Haven.
What the care home does well . What the care home could do better: A Warning Letter has been issued to the owners in respect of the following. FITNESS OF WORKERS The owners have failed to ensure that staff employed are fit to work in the care home. Regulation 19 of the Care Homes Regulations 2001 FITNESS OF PREMISES The owners have failed to ensure that the premises are fit to use for the purposes of a care home. Regulation 22 of the Care Home Regulations 2001. Random inspection report
Care homes for older people
Name: Address: The Haven 6 - 10 North Terrace Seaham Durham SR7 7EU zero star poor service 23/03/2010 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it We give a quality rating following a full review of the service We call this review a ‘key’ inspection This is a report of a random inspection of this care home A random inspection is a short, focussed review of the service Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report Lead inspector: Steve Tuck Date: 1 0 0 8 2 0 1 0 Information about the care home
Name of care home: Address: The Haven 6 - 10 North Terrace Seaham Durham SR7 7EU 01915816305 01915130377 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Manager Post Vacant Type of registration: Number of places registered: Conditions of registration: Category(ies) : Haven Hommes 2003 Ltd care home 43 Number of places (if applicable): Under 65 Over 65 0 36 dementia old age, not falling within any other category Conditions of registration: 7 0 The maximum number of service users who can be accommodated is: 43 The registered person may provide the following category of service: Care home only Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP, maximum number of places: 36 Dementia - Code DE, maximum number of places: 7 Date of last inspection 2 3 0 3 2 0 1 0 Care Homes for Older People Page 2 of 9 Brief description of the care home The Haven is a registered care home providing personal care and accommodation for up to 43 older persons The home is not registered to provide nursing care however community nursing services visit people who have these needs The home is owned by Haven Hommes 2003 Ltd which is a private limited company The Haven is a two storey building located on the main street in Seaham, close to local amenities Peoples bedrooms are provided on both floors and there is a lift so that people can get access to the upstairs easily The lounge and dining areas are on the ground floor along with other areas such as the kitchen laundry There is a patio and garden area located to the rear of the property It costs £412 per week to live at this home (given in november 2009) The costs of newspapers, hairdressing, private chiropody and toiletries are not included in the fees Fees may vary depending on peoples circumstances, further details can be found in the homes Service User Guide or through Durham County Council Care Homes for Older People Page 3 of 9 What we found:
The reason for this inspection was to assess compliance with the Requirements which were made following a Key Inspection of this care home on 23 March 2010 This inspection took place over a period of one day and involved two Compliance Inspectors from the Care Quality Commission Before this Random Inspection visit: We looked at: Information we have received since the last Key Inspection on 23 March 2010 including an improvement plan which we received from the owners How the service has dealt with any complaints and concerns since the last visit Any changes to how the service is run The visit: An unannounced visit was made on 10th August 2010 During this visit we: Talked to the owner and acting manager Checked what improvements had been made since the last visit Looked at information about the people who use the service and how well their needs are met Looked at staffing information and other records which must be kept Checked that staff had knowledge, skills and training to meet the needs of the people they care for We looked at all of the rooms on the first floor We looked at how peoples medication is stored and administered by staff at the home We told the owner and acting manager what we found at the end of the visit Findings of this Inspection Requirement 2 from the Key Inspection report of 23/03/10 stated, Refurbishment of all areas on the first floor which are to be used by residents must be completed
Care Homes for Older People Page 4 of 9 This Requirement was to be completed by 14/07/2010 Inspectors found that the planned refurbishment of the first floor had not been completed 19 bedrooms remained out of use because planned refurbishment had not been completed and in four bedrooms this work had not started In addition, there was no alarm call system fitted to the first floor bedrooms and two toilets were unable to be used A warning letter has been sent to the owners because they have repeatedly failed to meet Regulation 22 of the Care Homes Regulations 2001 Requirement 3 from the Key Inspection report of 23/03/10 stated, Full background checks must be carried out before staff start working at the home This Requirement was to be completed by 30/04/2010 Inspectors identified that one person had been appointed as a care assistant and had been working at the home since 2 July 2010 However the application for employment for this member of staff was not fully completed It did not contain any details of referees Only one reference was found This was handwritten from a colleague, was not dated and was addressed to the Manager without an address There were no copies of letters sent from the home to referees asking for a reference There was a recorded gap of five years in the applicants work history with no explanation recorded for this The application form was incomplete For example, the question, Has there been any action/incident questioning been taken by Police or any enquiry has been carried out in respect of any alleged offence, had not been completed by the applicant The statement regarding disclosure of a criminal offence had not been signed A warning letter has been sent to the owners because they have repeatedly failed to meet Regulation 19 of the Care Homes Regulations 2001 Storage and Administration of Medication Most people who live at this home need assistance from staff to store and administer their medication At previous inspections it was found that staff at the home failed to accurately store and administer medication to residents The owners were given an opportunity to improve the way that medication has been managed but when this was unsuccessful the Care Quality Commission took further Enforcement and Legal Action As a result of this action the owners have received a legal Caution from the Care Quality Commission for their failure to meet Regulation 13 of the Care Homes Regulations 2001 At this inspection we looked at the amount of medication that is stored and administered by staff at the home We checked a sample of medication to make sure that they matched the amount of stock actually held The medication record was found to be accurate at this Inspection Care Homes for Older People Page 5 of 9 What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2 Care Homes for Older People Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards No Standard Regulation Requirement Timescale for action 1 19 23 Refurbishment of all areas on 30/09/2010 the first floor which are to be used by residents must be completed This is to make sure that the home is well maintained, comfortable and suitable for the people who live there Care Homes for Older People Page 7 of 9 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home The registered person had to meet these within 48 hours No Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards The registered person(s) must do this within the timescales we have set No Standard Regulation Requirement Timescale for action 1 29 19 Full background checks must 16/09/2010 be carried out before staff start working at the home This is to make sure that staff are legally able and suitable to work with vulnerable people Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service No Refer to Standard Good Practice Recommendations 1 2 13 13 Suitable equipment should be in place to help staff count loose medication The practice of returning unused stocks of medication to the pharmacist at the end of each medication period should be considered so that it is easier to account for accumulated medication that is carried forward Care Homes for Older People Page 8 of 9 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000 Copies of the National Minimum Standards –Care Homes for Older People can be found at www dh gov uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN Tel: 0870 600 5522 Online ordering from the Stationery Office is also available: www tso co uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc org uk Web: www cqc org uk We want people to be able to access this information If you would like a summary in a different format or language please contact our helpline or go to our website © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010 Care Homes for Older People Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
