This inspection was carried out on 5th November 2008.
CSCI found this care home to be providing an Good service.
The inspector found there to be outstanding requirements from the previous inspection
report. These are things the inspector asked to be changed, but found they had not done.
The inspector also made 1 statutory requirements (actions the home must comply with) as a result of this inspection.
Inspecting for better lives Random inspection report
Care homes for older people
Name: Address: The Manor Nursing Home [Bishop`s Hull] Haydon Close Bishops Hull Taunton Somerset TA1 5HF The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: John Clarke Date: 0 5 1 1 2 0 0 8 Information about the care home
Name of care home: Address: The Manor Nursing Home [Bishop`s Hull] Haydon Close Bishops Hull Taunton Somerset TA1 5HF 01823336633 01823346072 manor@barchester.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Barchester Healthcare Homes Ltd care home 86 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 old age, not falling within any other category physical disability 0 20 Over 65 86 0 Conditions of registration: The registered person may provide the following category of service only: Care home with Nursing - Code N to service users of either gender whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (Code OP) and Physical disability (Code PD) The maximum number of service users who can be accommodated is 86, which includes a maximum of 20 service users with a physical disability. Date of last inspection Brief description of the care home The Manor Nursing Home was purpose built and is set in attractive landscaped gardens with ample car parking space. Accommodation is mainly provided in single bedrooms all of which have en-suite facilities. Corridors are wide and equipped with handrails. There are a variety of communal areas, which are comfortably furnished; one lounge is Care Homes for Older People
Page 2 of 7 set aside for the use of younger residents. Residents are free to spend time where they wish and with whom they wish; visitors are welcome at the home without appointment. The home employs registered nurses, carers, activities staff, and catering and housekeeping staff to care for residents. The homes current fees are 470-580 pounds per week for the older people living at the home. Fees for the younger people are determined upon the assessed needs of an individual Care Homes for Older People Page 3 of 7 What we found:
We visited the home and examined recruitment records for the past year. We found there had been a number of employees who had started working in the home without the required checks. There were 4 individuals who had CRB certificates dated after their start dates and no POVA checks. Two individuals had no CRB certificates and POVA checks had been received after their start date. Finally there were 3 individuals who had started working in the home without CRB or POVA checks. None of these individuals are currently employed in the home. It is noted that all of the individuals had been employed before the current manager was appointed. We also found that the homes practice around seeking references could be more rigorous in that when seeking references the home must make sure one is from previous employer and that they are not both personal references. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements These requirements were set at the last inspection. They may not have been looked at during this inspection, as a random inspection is short and focussed. The registered person must take the necessary action to comply with these requirements within the timescales set.
No. Standard Regulation Requirement Timescale for action 1 7 15 (1) It is required that service users and or their representative are involved in the development and review of the plan of care 30/10/2007 2 22 12(1) 13(6) The registered person must ensure that residents can access a call bell at all times to allow them to summon assistance. This requirement is unmet from the last inspection. Previous timescale 14/06/06 30/09/2007 3 38 13(4) 13(6) The registered person must 30/09/2007 ensure that the home is conducted in a way that protects the health and safety of the residents at all times. In particular regard to the storage of substances hazardous to health under COSHH regulations and the storage of oxygen. This requirement is outstanding from the last inspection. Previous timescale 14/06/06 Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action 1 29 19 The registered manager shall 15/11/2008 not employ a person to work at the care home unless he has obtained information and documents as specified in paragraphs 1 to 7 of Schedule 2. This refers to the need to undertake all required checks i.e. POVA First and Enhanced Criminal Record bereau so that the welfare of individuals who live in the home is protected as far as possible. In addition the necessary references are obtained before the employment of individuals in the home. Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No. Refer to Standard Good Practice Recommendations Care Homes for Older People Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2008) Commission for Social Care Inspection (CSCI). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CSCI copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
