Random inspection report
Care homes for older people
Name: Address: The Seaton The Old Manor Fore Street Seaton Devon EX12 2AN two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Jane Gurnell Date: 1 2 1 0 2 0 0 9 Information about the care home
Name of care home: Address: The Seaton The Old Manor Fore Street Seaton Devon EX12 2AN 0129720882 01297625175 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Southern Healthcare (Wessex) Ltd care home 31 Number of places (if applicable): Under 65 Over 65 31 old age, not falling within any other category Conditions of registration: Date of last inspection Brief description of the care home 0 The Seaton provides nursing and personal care to up to 31 people over retirement age. The home is a Georgian building standing in its own grounds, in a residential area close to Seaton town centre. There are car-parking facilities at the entrance to the property. Accommodation is on two floors, including newer extensions, with lift access between floors. Platform lifts and slopes provide level access where there are changes in levels within the original house. The home has two lounges and a dining room; one of these lounges also has a dining area, and doors onto a decked area and garden. There is a shower room on the ground floor, with specialist baths also provided on both floors. There are 25 bedrooms are for single occupancy, with 14 having en suite toilet facilities. Two rooms have their own private bath as well. Three double
Care Homes for Older People Page 2 of 7 Brief description of the care home rooms are available, one having en suite facilities. All bedrooms have hand basins as a minimum. Although two single rooms are below the recommended size, many are of a very good size in relation to the minimum standards. Weekly fees vary according to assessed care needs, including whether nursing care from the homes staff is required and the rates for particular rooms. Weekly fees do not include the cost of newspapers, clothing, transport, spectacles, toiletries, hairdressing and chiropody. The most recent inspection report produced by the Commission for Social Care Inspection (CSCI) about the home is available in a file next to the reception table, in the homes entrance hall. Care Homes for Older People Page 3 of 7 What we found:
This inspection was undertaken to review the staffing arrangements at the home to ensure there were sufficient nursing and care staff available to meet the needs of those currently living in the home. The Commission had sent surveys to people living in the home in February 2009 as part of the homes Annual Service Review. Four out of the 10 people returning a survey felt there were insufficient staff available during the night. The Registered Manager has addressed these concerns and the findings of this inspection were that there are sufficient staff employed to meet the needs of the people currently living in the home. We also reviewed the requirement made at the previous inspection relating the the maintenance of wheelchairs to ensure they were kept in a safe working condition, the temperature of the hot water to ensure it was delivered at a safe temperature to reduce the risk of scalding, and the fitting of window opening restrictors to the windows above ground level to reduce the risk of accidents. These matters had also been addressed and resolved. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
