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Care Home: The Seaton

  • Fore Street The Old Manor Seaton Devon EX12 2AN
  • Tel: 0129720882
  • Fax: 01297625175
  • Planned feature Advertise here!

The Seaton provides nursing and personal care to up to 31 people over retirement age. The home is a Georgian building standing in its own grounds, in a residential area close to Seaton town centre. There is a car-parking area outside the main entrance to the home. Accommodation is on two floors, including newer extensions, with lift access between floors. Platform lifts and slopes provide level access where there are changes in levels within the original house. The home has two lounges and a dining room; one of these lounges also has a dining area, and doors onto a decked area and garden. There is a shower room on the ground floor, with specialist baths also provided on both floors. There are 25 bedrooms are for single occupancy, with 14 having en suite toilet facilities. Two rooms have their own private bath as well. Three double rooms areAnnual Service Review available, one having en suite facilities. All bedrooms have hand basins as a minimum. Although two single rooms are below the recommended size, many are of a very good size in relation to the minimum standards. Weekly fees vary according to assessed care needs, including whether nursing care from the home`s staff is required and the rates for particular rooms. Weekly fees do not include the cost of newspapers, clothing, transport, spectacles, toiletries, hairdressing and chiropody. Care Quality Commission (formerly the Commission for Social Care Inspection) inspection reports about this home are available in the home`s entrance hall, or on our website. Our last key inspection was on 31 January 2008, with a random inspection carried out on 12 October 2009.Annual Service Review

  • Latitude: 50.708000183105
    Longitude: -3.0710000991821
  • Manager: Mrs Kathleen Susan Twidle
  • Price p/w: ~
  • UK
  • Total Capacity: 31
  • Type: Care home with nursing
  • Provider: Southern Healthcare (Wessex) Ltd
  • Ownership: Private
  • Care Home ID: 16550
Residents Needs:
Old age, not falling within any other category

Latest Inspection

This is the latest available inspection report for this service, carried out on 3rd March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

For extracts, read the latest CQC inspection for The Seaton.

Annual service review Name of Service: The Seaton The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Rachel Fleet Date of this annual service review: 0 3 0 2 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service Address of service: The Old Manor Fore Street Seaton Devon EX12 2AN 0129720882 01297625175 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Southern Healthcare (Wessex) Ltd Number of places (if applicable): Under 65 Over 65 0 31 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Seaton provides nursing and personal care to up to 31 people over retirement age. The home is a Georgian building standing in its own grounds, in a residential area close to Seaton town centre. There is a car-parking area outside the main entrance to the home. Accommodation is on two floors, including newer extensions, with lift access between floors. Platform lifts and slopes provide level access where there are changes in levels within the original house. The home has two lounges and a dining room; one of these lounges also has a dining area, and doors onto a decked area and garden. There is a shower room on the ground floor, with specialist baths also provided on both floors. There are 25 bedrooms are for single occupancy, with 14 having en suite toilet facilities. Two rooms have their own private bath as well. Three double rooms are Annual Service Review Page 2 of 7 available, one having en suite facilities. All bedrooms have hand basins as a minimum. Although two single rooms are below the recommended size, many are of a very good size in relation to the minimum standards. Weekly fees vary according to assessed care needs, including whether nursing care from the homes staff is required and the rates for particular rooms. Weekly fees do not include the cost of newspapers, clothing, transport, spectacles, toiletries, hairdressing and chiropody. Care Quality Commission (formerly the Commission for Social Care Inspection) inspection reports about this home are available in the homes entrance hall, or on our website. Our last key inspection was on 31 January 2008, with a random inspection carried out on 12 October 2009. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last annual service review on 20 January 2009. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys returned to us by people using the service and their relatives (or other advocate). We received 4 surveys from people living at the home (1 of who was helped to complete the survey), and 4 from relatives/advocates. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service. These are called notifications and they are a legal requirement. - The previous key inspection, which was carried out on 31 January 2008, and the results of the random inspection on 12 October 2009. We have not made any other visits to the home in the last 12 months. - Relevant information from other organisations, and what other people have told us about the service. What has this told us about the service? At the random inspection, we found concerns about staffing had been addressed, and people were satisfied with the care and attention they received. We also found that the home had met requirements made at the last key inspection, and no further requirements were made following the random inspection. More recently, the home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us most of the information we asked for. It was very focused on improving life for people who live at the home, both as a group regarding the general quality of the environment and staff team, for example - and as individuals - identifying and working to meet their individual and diverse needs, etc. It told us the home also used the views of people who live at the home and feedback from visitors to the home (such as relatives and health professionals) to judge how good a service they were providing and where they could improve. There was generally very good evidence given of what the service does well in relation to the standards set for care homes and other current guidance, where they think they need to improve, and their plans for achieving improvement in the next 12 months. There was less detail, however, in the self-assessment on the core standards for quality assurance, service users money and safe working practises. Annual Service Review Page 4 of 7 Surveys from people living in the home tell us that they are happy with the basic care they receive. Asked what the home does well, their comments were Look after our needs, Keeps me warm, well fed, and Care. One person replied that they were very happy with the situation. Asked what the home could do better, 2 people said that the home could do with extra staff on duty at certain or busy times, with another person saying More communication with staff and interaction. This person also said that staff sometimes listened and acted on what the person said, unlike the other respondents, who said staff always or usually did this. However, they all answered always or usually when asked if they got the care and support they needed (including medical care), and if staff were available when they needed them. People said they always or usually liked the meals at the home. Someone suggested changes to the menus, to provide less pastry and more casseroles. Three people said the home was always clean and fresh, with one person answering sometimes. We received comments from 4 relatives of people living in the home. Again, most indicated they were satisfied with the care people received generally, when asked what the home does well. One comment was General care, toileting and nursing. Care seems to be very good. Another relative answered Day to day personal care. Someone responded with Environment always clean. Two people referred to the food provided, describing it as excellent. Comments from 3 people were that staff were very kind, friendly and caring, and the atmosphere was always welcoming and happy. Relatives felt staff usually had the right skills and experience, responded to individuals diverse needs and helped them to live the life they chose. Asked what the home could do better, a relative said more contact from staff about the person living at the home would be useful, as they were not able to visit easily and only got such information if they asked. Other comments were: better attention to emptying of catheter bags; following care plans; taking people who use wheelchairs out for walks in good weather (especially as this was difficult for some visitors to do). The AQAA indicated that the home has also identified some of the matters raised by relatives as areas where they need to improve. For example, it states, We are focusing upon comprehensive care planning, follow through and recording. People living at the home and all but 1 relative said they knew how to make a formal complaint if necessary, with the service usually or always responding appropriately if concerns were raised with them. We looked at the information in the AQAA and from other sources. Our judgement is that the home is still providing a good service, and that they know what further improvements they need to make. The home continues to let us know about things that have happened since our last key inspection, and they have shown that they have managed issues well. They work well Annual Service Review Page 5 of 7 with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 31 January 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

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