Inspecting for better lives Random inspection report
Care homes for older people
Name: Address: Wellfield House Manor Road Catcott Bridgwater Somerset TA7 9HT zero star poor service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Jane Poole Date: 2 5 0 3 2 0 0 9 Information about the care home
Name of care home: Address: Wellfield House Manor Road Catcott Bridgwater Somerset TA7 9HT 01278722405 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Farrington Care Homes Ltd Type of registration: Number of places registered: Conditions of registration: Category(ies) : care home 21 Number of places (if applicable): Under 65 Over 65 21 old age, not falling within any other category Conditions of registration: Date of last inspection Brief description of the care home 0 Wellfield House is located in the centre of Catcott Village, approximately 8 miles from Street and Bridgwater. The home provides accomodation over two floors. The home is registered to provide care for up to 21 people over the age of 65. 18 people can be accommodated in the main house and there are a further 3 rooms in a cottage annexe. It is owned by Farrington Care Ltd and the responsible individual is Kiran Nathwani. There is currently no registered manager at the home. Care Homes for Older People Page 2 of 8 What we found:
This random inspection was carried out over a three hour period to follow up on the progress being made to meet the requirements made at the last key inspection. Since the last inspection We, the Commission have been able to meet with the home owners and manager to discuss their improvement plan. The home has co-operated fully with the Commission and have demonstrated a genuine commitment to improving standards. One complaint has been received from a member of the public. Investigations carried out during this inspection found no evidence to substantiate any of the claims made. Questionnaires were sent out to people living at the home and other interested parties. 3 were returned by people living at the home, 3 from staff members and 2 from health care professionals. No concerns were raised in the completed questionnaires. During this inspection we were able to talk with the manager and staff on duty, observe care practices and view some records. The statement of purpose and service user guide has been up-dated to reflect changes that have occurred in the home. A copy has been given to everyone living at the home and it has also been made available in the front hall for visitors to view. At the last inspection one care plan seen required additional information to ensure that there was clear guidance for staff to follow to support the person with their specific needs. This has now been completed and placed at the front of the care plan. A comprehensive training programme has been put in place for all staff. All courses have been facilitated by an outside organisation and certificates of competence have been issued. Staff spoken with said that the they had found the training useful and interesting. One person said it has given me much more confidence in my job, another person said that it had up-dated their knowledge and given them an opportunity to discuss issues with other members of staff. At the last inspection a requirement was made to ensure that people living at the home were treated with respect and dignity at all times. The owners have taken action to address this issue. Staff said that the action had been positive and there was now a more relaxed atmosphere in the home. All staff have received training in the protection of vulnerable adults and the local policy and procedure on safeguarding vulnerable people has been made available. Staff are expected to sign when they have read and understood the policy and already several staff have signed. The whistle blowing policy is now displayed in the office. The manager has undertaken all training provided in the home and has applied to undertake a Leadership and Management course (NVQ level 4.) Care Homes for Older People Page 3 of 8 What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 8 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action 1 8 12 1 (a) The responsible person 27/02/2009 must ensure that staff working at the home have the skills and experience to meet peoples health care needs. To ensure that people receive appropriate care. 2 9 13 2 The responsible person must ensure that all staff who administer medication are competent in this area. To promote safe medication administration practices and protect people living at the home. 27/02/2009 3 18 13 (6 ) The registered person 20/02/2009 must ensure that all staff are familiar with local policies for recognising and reporting abuse. To ensure that people living at the home are adequately protected. 4 31 9 2 (b) [i] The responsible 23/03/2009 person must ensure that the manager has the qualifications, skills and experience to manage the care home. Care Homes for Older People Page 5 of 8 Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action To ensure that the home is effectively managed. Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 1 2 12 36 The home should expand the activities programme to ensure that it caters for all tastes and interests. All staff should receive formal, recorded supervision. Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 or Textphone: or Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Commission for Social Care Inspection (CSCI). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CSCI copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
