Random inspection report
Care homes for older people
Name: Address: Wellfield House Manor Road Catcott Bridgwater Somerset TA7 9HT zero star poor service 19/01/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Jane Poole Date: 0 5 0 5 2 0 0 9 Information about the care home
Name of care home: Address: Wellfield House Manor Road Catcott Bridgwater Somerset TA7 9HT 01278722405 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Farrington Care Homes Ltd Type of registration: Number of places registered: Conditions of registration: Category(ies) : care home 21 Number of places (if applicable): Under 65 Over 65 21 old age, not falling within any other category Conditions of registration: Date of last inspection Brief description of the care home 0 2 5 0 3 2 0 0 9 Wellfield House is located in the centre of Catcott Village, approximately 8 miles from Street and Bridgwater. The home provides accomodation over two floors. The home is registered to provide care for up to 21 people over the age of 65. 18 people can be accommodated in the main house and there are a further 3 rooms in a cottage annexe. It is owned by Farrington Care Ltd and the responsible individual is Kiran Nathwani. There is currently no registered manager at the home. Care Homes for Older People Page 2 of 7 What we found:
This random inspection was carried out over a two hour period. It was to monitor the progress being made to address shortcomings identified at the key inspection carried out in January this year. At the time of the inspection there were 15 people living at the home. There were two care staff on duty in the morning and two in the afternoon. There was also a cook on duty. The manager was not at the home at the time of the inspection but staff spoken with were clear who they had to contact if they needed more senior support. Since the last inspection the manager has completed an Annual Quality Assurance Assessment (AQAA.) This sets outs details about the home and their plans for ongoing improvement. At this inspection We, the Commission, were able to meet with people living and working at the home, view the premises, observe care practices and sample some records. During the inspection we were present at the handover between the morning and afternoon shift. Staff demonstrated a good knowledge of the individuals living at the home and their personal likes and dislikes. Discussions about people living at the home demonstrated respect for each person. Throughout the inspection it was observed that staff interacted with people in a friendly polite manner. All staff who administer medication have received training in this area. Staff spoken with said that they had found the training very useful. The company, and the staff working at the home, have demonstrated a genuine commitment to improving standards within the home. What the care home does well: What they could do better:
Staff training needs to be ongoing to ensure that practice is kept up to date and that all
Care Homes for Older People Page 3 of 7 staff have the skills and confidence to support people living at the home. There is a basic activity programme in the home but this needs to be expanded to ensure that everyone receives adequate social stimulation. People should be consulted about their interests and hobbies to make sure that activities are available to suit all tastes The Annual Quality Assurance Assessment states that lifting equipment in the home was last tested in March 2008. A sticker seen on the hoist in use said that the next service was due in September 2008. There was no evidence that this service had been carried out. The company needs to continue to support the home to ensure that improvements made are sustained. The manager should be supported and encouraged to develop their management skills. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action 1 38 13 (5) The registered person must ensure that all lifting equipment in the home is regularly serviced. To ensure that equipment is well maintained and does not place people at risk. 08/06/2009 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 1 2 12 36 The home should expand the activities programme to ensure that it caters for all tastes and interests. All staff should receive formal, recorded supervision. Care Homes for Older People Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
