Please wait

Please note that the information on this website is now out of date. It is planned that we will update and relaunch, but for now is of historical interest only and we suggest you visit cqc.org.uk

Inspection on 13/05/09 for Wensley Street

Also see our care home review for Wensley Street for more information

This inspection was carried out on 13th May 2009.

CQC found this care home to be providing an Excellent service.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Wensley Street The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Shelagh Murphy Date of this annual service review: 1 3 0 5 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 142 Wensley Street Sheffield South Yorkshire S4 8HN 01142424359 01142448418 denise.nichols@sct.nhs.uk None South Yorkshire Housing Association Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 30 0 The maximum number of service users who can be accommodated is: 30 The registered person may provide the following category of service only: Care home only - Code PC, to service users of the following gender: Either, whose primary care needs on admission to the home are within the following category: Learning disability Code LD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Wensley Street is a care home providing personal care and accommodation for thirty people with learning disabilities. The home consists of six modern houses, each providing places for five people. The houses are clustered together. There is a large garden with a greenhouse and decked area with seating. Each house has a lounge/dinning area and kitchen. All bedrooms are single. There are two bedrooms on the ground floor and three on the first floor of each house. There is a shower on the first floor with a bathroom on the ground floor. None. Annual Service Review Page 2 of 6 The home aims to meet the needs of service users on an individual basis and encourages their independence. People vary in age from twenty-two years to over eighty years, as some people have lived at Wensley Street for over 20 years. The home is situated near to shops at Firth Park and near to public transport. The weekly fees are 298.00 pounds and do not include costs for leisure, hairdressing, chiropody treatment, toiletries, activities, transport and clothes. Tenants/relatives and other interested parties are able to have access to inspection reports by requesting them from the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we received, or asked for, since the last key inspection. This included, The Annual Quality Assurance Assessment , or AQAA, that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspections and the results of any other visits that we have made to the service in the last 12 months. We also collated relevant information from other organisations. And looked at what other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment, AQAA, when we asked for it. It was clear and gave us all the information we asked for. From the AQAA report we know that peoples views are sought by a variety of means. It stated, There are monthly house meetings for staff and tenants. There are also monthly tenants association meetings which are occasionally attended by South Yorkshire Housing Association User Involvement Coordinator to see how they are running, to provide support and who is available for guidance. The tenants are encouraged to take an active role in all of these meetings and put forward all their opinions and wishes. They manager also told us, We produce a quarterly newsletter for the tenants and they are encouraged to get involved in providing ideas for articles. One tenant is involved in the Peoples Parliament which is held at the Town Hall once a month. The AQAA report tells us that the service has an experienced and stable staff team and that 70 of the staff have NVQ2 in Care awards, or above. This is good and shows the services commitment to supporting staff in developing their skills and knowledge. We know from the AQAA report that staff are offered mandatory and specialist training and support from the manager and have regular supervision sessions from their line managers. The manager reported that people who use the service are empowered to make their concerns or complaints formally at the service. They went on to say that no complaints Annual Service Review Page 4 of 6 have been made at the service over the last year. CQC has not received any complaints about the service over the last year. And we have not received any concerns or comments from relatives of people living in the home over the last year. The service has made three adult protection referrals to the local safeguarding team over the last year. All of these referrals resulted in safeguarding investigations. We did not receive any surveys from people who use the service or the staff in time for the production of this report. This service works well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. The AQAA report stated that the home will continue to listen to people who use their service and are planning to make numerous developments for example, At the request of the tenants we are currently obtaining training for them to gain an accredited qualification to help them with the interview process. One tenant has elected to move to a downstairs bedroom whilst there is a vacancy and is having the room redesigned to suit her own needs. Tenants have requested handrails along the pathways outside and this has been planned within the upgrade of the buildings. Through Tenants Association meetings, they have requested that the local police visit to talk about security. This is being arranged. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 17th June 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!