Annual service review
Name of Service: Whitwood Grange The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Caroline Mitchell Date of this annual service review: 1 6 1 1 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Smawthorne Lane Castleford WF10 4ES 01977667725 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Wheatley Construction Number of places (if applicable): Under 65 Over 65 12 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Whitwood Grange is arelatively new building offering high quality accommodation to prospective service users. This building is situated on a main road in Castleford, close to community facilities, shops and leisure facilities. Offering twelve bedrooms, with lounge, kitchen, and garden space. The bedrooms all have en-suite bathroom facilities. There is adequate car parking facilities, and the building offers disabled access. The fees for the service range from £2,000 to £2,700 per week per person. Information about the home is available to people via the Statement of Purpose, Service User Guide and the last inspection report, all of which are available in the reception and are given to both people who enquire about living at the home, and those who currently live at the home. Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information received from the service since the previous key inspection. Surveys returned to us by people using the service and staff. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home last had a key inspection on 6th September 2007. At that time the home was given a rating of 3 stars. This means the people living in the home experience excellent quality outcomes. We conducted an Annual Service Review on 9th September 2008. This indicated that the home continued to provide excellent outcomes for people. The home has returned their Annual Quality Assurance Assessment (AQAA) and this tells us the improvements that they have made since the last inspection, the manager said that the home has, Improved care plans taking into consideration new government guidelines improved choice of activities and improved our induction booklet. The manager told us about the improvements that are planned, Continue to get clients more involved in their decision making through best interest meetings where needed, also look for better links within the community. The home continues to let us know about things that have happened since our last key inspection and they have shown that they manage issues well. Eleven people living in the home returned surveys to us. In most cases, they were helped to fill the surveys in by staff in the home, because there was difficulty finding independent advocates. Some surveys were returned, without being completed, as key workers said that people did not have the capacity to answer the questions and some people said that they didnt want to fill them in. The survey that were completed tell us that people continue to be happy living in the home. Most people said that they are able to make their own decisions about their daily lives. Although, one person said that they cant do what they want to during the daytime and one person said that they cant do what they want to during the weekend. Four people said that the staff always treat them well. One person said that staff usually treat them well. One person said, Enjoyed my holiday to Skegness. Staff had to change due to sickness but I enjoyed the holiday more at Butlins. When asked what the home could do better one person said, If the washing machine never broke. If the tumble dryer never broke. Would like to go abroad. We received comments from two members of staff They commented about what the Annual Service Review Page 3 of 5 home does well. One staff member said, Always put clients first in everything they do. Always trying to improve the service provided to the clients. Another comment was The home does very well to meet the standards set out by the CQC and the care standards. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the end of September 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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