Latest Inspection
This is the latest available inspection report for this service, carried out on 6th May 2010. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Whitwood Grange.
What the care home does well The home continues to provide a safe and comfortable environment for the people who live there, where their views and ideas are included in the running of the home. In talking to people it was clear that independence is promoted in people`s lives. One of the people we spoke to told us about lots of activities that they do to help them become more independent. This included learning how to use the launderette. People were all doing different activities when we arrived. Some people were out, whilst others were involved in things like, listening to music, chatting, drawing, playing computer games and some people were having lunch. One person told us about the holiday that they are going on. One person showed us their room and said that they were very happy at Whitwood Grange. They said that they had moved from another home, as it was too noisy and Whitwood Grange was, `Much better.` They said that they go out and do different activities every day. All of the staff that we spoke to at this visit said that they were well supported. One staff member said that the managers in the Whitwood Group are better than good, saying, `They are fantastic.` They went on to say that the managers listen and are understanding. They also commented on there being good policies and good systems to help staff know what their role is.We saw evidence that staff in the home are trained, skilled and are provided in sufficient numbers to support the people who use the service. The staff induction has been improved. We spoke to one staff member who is relatively new and they said that this had been helpful, as it had enabled them to feel confident and prepared before starting work with people. The managers also spoke about how that they have developed a new, more rigorous recruitment process, as part of improving staff retention. The AQAA completed by the manager indicated that servicing and maintenance of equipment used in the home are up to date. What the care home could do better: No requirements or good practice recommendations are made at this inspection. The manager tells us that they intend to continue to improve choices of activities for people and the management team are working on ways to improve staff retention. Random inspection report
Care homes for adults (18-65 years)
Name: Address: Whitwood Grange Smawthorne Lane Castleford WF10 4ES three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Caroline Mitchell Date: 0 6 0 5 2 0 1 0 Information about the care home
Name of care home: Address: Whitwood Grange Smawthorne Lane Castleford WF10 4ES 01977667725 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mr Kieran Leeder Type of registration: Number of places registered: Conditions of registration: Category(ies) : Wheatley Construction care home 12 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: Date of last inspection Brief description of the care home 12 Whitwood Grange is registered as a care home for twelve people with learning disabilities. The home provides a service to people who can be challenging to live with. The home is situated on a main road in Castleford, close to community facilities, shops and leisure facilities. The home is split into two houses, each with six bedrooms, lounge, dining room, kitchen, and garden space. The bedrooms all have en-suite facilities. There is adequate car parking, and the building offers disabled access. The fees for the service range from £2,000 to £5,000 per week per person. Information about the home is available in the statement of purpose, service user guide and the last inspection report, all of which are available in the home. Care Homes for Adults (18-65 years) Page 2 of 7 What we found:
The home last had a key inspection in September 2007 and at that time was rated a 3* service. This means that people who use the service experienced excellent quality outcomes. This was an unannounced visit to the home, made as part of a random inspection. The visit was spent looking around the two houses that make up the home, speaking with several of the people who live in the home, the managers and several members of staff and looking briefly at some written records. Some people showed us their bedrooms. As part of this inspection, we asked the people who live at the home to fill in survey forms about their views of the service. Three people who live in the home sent surveys back to us. When asked what the home does well comments included, Look after me. Hoover and tidy with me. They support me and care for me in all aspects of daily living. Good food. Clean. Learn new skills. I like the staff. One person said the home is good at Cheese Toasties. Everybody that we spoke to at this visit said that they felt happy and safe in the home. We also got surveys back from six staff, all of whom were very positive about the home. The annual quality assurance assessment (AQAA) was sent to us by the manager. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and this showed us that the home continues to be managed well, and the manager knows what improvements they need to make. What the care home does well:
The home continues to provide a safe and comfortable environment for the people who live there, where their views and ideas are included in the running of the home. In talking to people it was clear that independence is promoted in peoples lives. One of the people we spoke to told us about lots of activities that they do to help them become more independent. This included learning how to use the launderette. People were all doing different activities when we arrived. Some people were out, whilst others were involved in things like, listening to music, chatting, drawing, playing computer games and some people were having lunch. One person told us about the holiday that they are going on. One person showed us their room and said that they were very happy at Whitwood Grange. They said that they had moved from another home, as it was too noisy and Whitwood Grange was, Much better. They said that they go out and do different activities every day. All of the staff that we spoke to at this visit said that they were well supported. One staff member said that the managers in the Whitwood Group are better than good, saying, They are fantastic. They went on to say that the managers listen and are understanding. They also commented on there being good policies and good systems to help staff know what their role is. Care Homes for Adults (18-65 years) Page 3 of 7 We saw evidence that staff in the home are trained, skilled and are provided in sufficient numbers to support the people who use the service. The staff induction has been improved. We spoke to one staff member who is relatively new and they said that this had been helpful, as it had enabled them to feel confident and prepared before starting work with people. The managers also spoke about how that they have developed a new, more rigorous recruitment process, as part of improving staff retention. The AQAA completed by the manager indicated that servicing and maintenance of equipment used in the home are up to date. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 5 of 7 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
