Inspecting for better lives Random inspection report
Care homes for older people
Name: Address: Woodland Park Nursing Home Babbacombe Road Torquay Devon TQ1 3SJ The quality rating for this care home is: The rating was made on: one star adequate service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Clare Medlock Date: 2 8 1 0 2 0 0 8 Information about the care home
Name of care home: Address: Woodland Park Nursing Home Babbacombe Road Torquay Devon TQ1 3SJ 01803313758 01803313046 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Woodland Healthcare Ltd care home 31 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 old age, not falling within any other category physical disability 0 31 Over 65 3 31 Conditions of registration: Registered for max OP 3 Registered for max PD 31 Registered for max PD (E) 31 Date of last inspection Brief description of the care home Woodland Park nursing home is an established nursing home in the Babbacombe area of Torquay. The home is located approximately 100 yards from Babbacombe Downs with far reaching views over the bay. There is a small shopping area just a short walking distance away. The original Edwardian building has been extended to enable it to accommodate up to 31 people. There are 19 single and 6 double rooms available, some with en suite facilities. The rooms are spread over three levels each being accessed by a centrally located shaft lift. Some rooms have sea views. A stair lift is Care Homes for Older People
Page 2 of 8 also provided between the ground and mezzanine floor. The home has been further adapted to meet the needs of the physically disabled people it provides nursing care for. Meals are prepared in a kitchen located in the centre of the home. There are accessible bathing facilities on each level and a mobile hoist that can be moved between rooms. The home has car parking to the front and side of the building and a small walled garden area for people to sit in, weather permitting. A Registered Nurse manages the home and Registered Nurses are in charge of each shift, supported by a team of Health Care Assistants. The statements of purpose and service users guide are available in the reception area of the home and on request. The fee levels provided in July 2008 started at #489. The actual fee is dependent on the needs of the person and the room occupied. Additional charges are made for chiropody, hairdressing, newspapers and magazines that the person requests. Care Homes for Older People Page 3 of 8 What we found:
We found that improvements had been made at the home. Staff and people who use the service were complimentary about the new manager. Staff said morale was improving and one person told us the new manager was top notch. Care plans are improving. The majority of plans had been typed for clarity. A very small number of staff have handwriting that is difficult to read, which could affect the care that people receive if communication relies on written communication. Staff told us monthly weights are being performed on scales which are bought to the home until a new set of scales are purchased. NHS dietician training on nutrition and helping people to eat is being arranged at the home. People told us the activities are improving but could still be better and more frequent. People told us that the activities such as musicians are enjoyed very much. Some people were enjoying a variety of music in their rooms, whilst others said sitting in the lounge was quite dull. People said the food has improved in recent months and that the new chef is very good. One visitor told us she was pleased that her mother now had a choice of meals. Staff told us they are being provided with dates for safeguarding training. Posters also confirmed this training. Staff also said more mandatory training was being booked, but sometimes it was difficult getting staff cover for this training. Staffing levels were adequate in the home. There were seventeen people being cared for by one registered nurse and three care staff. Off duty records showed staffing levels were stable at present. Staff were unsure if these numbers would increase if more people were admitted to the home. People told us staff were all, without exception, very good. We were also told that people did not have to wait long to have their call bells answered. Staff said they felt things were getting better at the home but they were not quite there yet. Staff told us more moving and handling equipment would be useful. What the care home does well:
For this inspection we noticed that people like the staff at the home and say staff listen and act on what they say. People also receive the medical support they need. One person said the manager was top notch and another said all staff, without exception were very good. People at the home are looked after well and access their GP, specialist nurse and NHS services when necessary. Staff identify risks for people at the home and plan ways to minimise these risks. Care plans are reviewed to show what care needs each person had and how they are be met. People living at the home can see visitors at any time of the day. Visitors are always Care Homes for Older People
Page 4 of 8 made to feel welcome at the home. The home is well decorated, comfortably furnished and reasonably well maintained. People like their rooms and the facilities provided and are pleased small items can be bought in to make the room feel more like home. The interactions between staff and people who use the service are positive. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements These requirements were set at the last inspection. They may not have been looked at during this inspection, as a random inspection is short and focussed. The registered person must take the necessary action to comply with these requirements within the timescales set.
No. Standard Regulation Requirement Timescale for action 1 38 18(1)a,c You must ensure all staff 06/03/2009 have the necessary skills and training to perform their roles in a safe way. This must include ensuring staff have received mandatory training in: Moving and handling Fire safety First Aid Food hygiene Infection control You must ensure staff have suitable equipment to move people in a safe way 13/02/2009 2 38 13(5) Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No. Refer to Standard Good Practice Recommendations 1 2 3 7 12 18 The Provider should find a solution to staff handwriting that is illegible, so staff are aware of what has been written. The Provider should continue to find ways that people who live at the home can be occupied and offered stimulation. The Provider should continue with the planned programme of safeguarding training, so staff are aware of the types of abuse and know how it can be prevented and reported. The Provider should keep the staffing numbers under review as more people move to the home. The Provider should continue with the planned programme of mandatory training and ensure staff have opportunities to attend. 4 5 27 38 Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2008) Commission for Social Care Inspection (CSCI). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CSCI copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
