Care Home: Abbey Place Care Home Trading As Southern Cross Healthcare

Similar services:

• Whiteley House
• Tyndale Avenue
• 2-10 Norfolk Road
• Bennfield House Nursing Home
• Eastfield Residential Home
• Sign Health
• Springwood
• Fairburn Mews

What the care home does well When people were asked, "What do you feel the home does well?" Comments include: "Make visitors welcome. Quite satisfied with the care .... receives." (Relative) "Activities for residents. Everything." (Relative) "Nice smart staff. Well spoken staff." "Staff always try and do what we ask. Staff always polite and well spoken." What the care home could do better: When people were asked, "What could the home do better?" Comments include: "Not loose clothing.""Nothing." Random inspection report Care homes for older people Name: Address: Abbey Place Care Home Trading As Southern Cross Healthcare 90 Abbey Road Fartown Huddersfield West Yorkshire HD2 1BB two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Karen Summers Date: 2 7 0 5 2 0 1 0 Information about the care home Name of care home: Address: Abbey Place Care Home Trading As Southern Cross Healthcare 90 Abbey Road Fartown Huddersfield West Yorkshire HD2 1BB 01484469946 01484423399 Telephone number: Fax number: Email address: Provider web address: www.southerncrosshealthcare.co.uk Name of registered provider(s): Name of registered manager (if applicable) Shirley Lesley Dolan Type of registration: Number of places registered: Conditions of registration: Category(ies) : Ashbourne (Eton) Limited care home 78 Number of places (if applicable): Under 65 Over 65 78 10 dementia mental disorder, excluding learning disability or dementia Conditions of registration: 0 0 House 1 and 2 to accommodate 38 DE(E) personal care only House 3 and 4 to accommodate 40 DE(E), 10 MD(E) House 3 to accommodate one named person (MD category) under 60 years of age. The two bedrooms which are due for completion in February 2006 are not used to house service users until the Commission for Social Care Inspection has inspected them. Date of last inspection Care Homes for Older People Page 2 of 9 Brief description of the care home Abbey place provides accommodation for up to 78 older people in a purpose built nursing home located in the Fartown area of Huddersfield, approximately one mile from the town centre. The home comprises of three separate units, an administration area and a basement containing the kitchen, laundry and storage areas. The home has a separate activities/hairdressing area. Houses 1and 2 which are located in the same unit, provide accommodation and personal care for older people with dementia. House 3 provides accommodation and nursing care for twenty older people with dementia and up to ten older people who have a history of mental illness. House 4 provides accommodation and nursing care for twenty older people with dementia. There are ample parking spaces and there are well-maintained gardens around the houses. The provider informed the Commission for Social Care Inspection on 27th May 2010, that fees range from £108.10 to £593.14 per week. Additional charges include hairdressing, private chiropody, newspapers, and toiletries. Information about the home and the services provided are available from the home in the statement of purpose and service users guide. People can also see a copy of the inspection report at the home. Care Homes for Older People Page 3 of 9 What we found: This report refers to a random inspection visit by two compliance inspectors, to Abbey Place Care Home, on the 27th May 2010. The manager was asked to complete an annual quality assessment (AQAA) document as part of the inspection to provide information to help us form judgments about the quality of the service. This document provided the Care Quality Commission (CQC) with a lot of information about the way the home is run, and what they hope to achieve in the future. To enable people who use the service to comment on the care it provides, we sent surveys to ten people four of which were returned, and six out of ten surveys were returned from staff. Comments from these surveys have been included in this report During the visit we spoke with members of staff including the manager and project manager, and people who use the service to obtain their views of how the service is run and the care provided. Samples of records were looked at and included care plans, complaints procedure and the safeguarding procedure and training files. This is what we found: Health and Personal Care: Care Records: - At the last inspection a requirement was made regarding staff not recording the action taken when a person had a significant weight loss over a relatively short space of time. As part of this inspection five care plans were looked at and there was evidence to suggest that appropriate action had been taken to meet peoples needs including where issues had been identified relating to weight loss. Medication: - At the last inspection a requirement was made that medication must be stored at the appropriate temperature to make sure that people are receiving their medication exactly as prescribed. The medication is now stored in a different room. The record of the room temperature is recorded daily and showed that the temperature is maintained at the correct temperature for the storage of medication. Complaints and Protection: The home has a complaints procedure of which a copy was seen in the entrance of the home. The procedure states that complaints will be addressed within 28 days. Seven complaints have been received this year and the majority of issues related to personal clothing going missing. The manager said that she had met with the housekeeper and it had been agreed that all new items of clothing would be left at the reception and labelled before it was given back to the person. This would ensure that there was less chance of clothing being given to the wrong person when it is returned from the laundry. Minutes of the meeting were seen. All staff who completed the surveys said that they knew what to do if someone has concerns about the home, and those who were spoken with on the day knew the procedure to follow. Care Homes for Older People Page 4 of 9 The home had referred seven incidents to safeguarding (adult protection) within the last two months and the investigation by the safeguarding team of three of these incidents has not yet been concluded. However through discussion with the manager and the information recorded in the care records, there was evidence to suggest that the home has been working with health care professionals and has also taken steps to ensure that further incidents do not occur. There was evidence in the training records to suggest that staff have had safeguarding (adult protection) training that provides information on how to protect people from abuse, and staff who were spoken with confirmed this. Environment: At the last inspection some of the furniture was worn and needed replacing. As part of this inspection a tour of the home took place, which included the communal areas and a number of bedrooms. The decorative condition of the home has greatly improved and new furniture has been purchased. The Annual Quality Assurance Assessment states that a room in one of the houses has been converted into a Pub/Bar. This room was seen and the manager confirmed that it was an area where people are able to meet with other residents from the houses on the site and socialise. The hair salon had also been redecorated to enhance the therapeutic environment for people who live there. The garden flowers and shrubs were starting to bloom and the support manager said that the maintenance people would now be concentrating on tidying the gardens. This would make the areas a pleasant place where people can sit out. Training records: There was evidence in the records that staff had up to date training in relation to movements and handling, and dementia awareness. There was also evidence to suggest that further up date training sessions had been arranged for food hygiene, and fire safety and the manager confirmed this. What the care home does well: What they could do better: When people were asked, What could the home do better? Comments include: Not loose clothing. Care Homes for Older People Page 5 of 9 Nothing. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 7 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!