Latest Inspection
This is the latest available inspection report for this service, carried out on 28th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Alban House.
Annual service review
Name of Service: Alban House The quality rating for this care home is: The rating was made on: two star good service 2 7 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joanne Walsh Date of this annual service review: 2 6 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 8/10 Apsley Terrace Highfield Road Ilfracombe Devon EX34 9JU 01271863217 NOFAX fran@albanhouse.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Frances Svenson Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: MD age range 40 years and over Mrs Frances Svenson,Mr David Svenson Number of places (if applicable): Under 65 Over 65 0 22 0 22 22 22 The total number of registered placements is 22 (twenty two) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 2 7 0 1 2 0 0 9 Annual Service Review Page 2 of 6 Alban House provides accommodation and varying degrees of care and support for 22 service users over the age of 40 years. The home promotes independence, choice and respect. The property is situated in the residential area of the coastal town of Ilfracombe. It is close to the facilities of the town centre and is easily accessed to all areas by local transport. The accommodation is provided on four levels and is unusual in that it is a large terraced house, which was formerly three separate houses converted to make one. The home is in the process of being updated and completely refurbished by the owners. There are a variety of private rooms and communal areas. All of the bedrooms are single, some with ensuite facilities. A shaft lift provides access to all areas. The home has accommodated service users pets where possible. Copies of previous inspection reports are available in the home. Fees charges can be obtained directly from the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their AQAA in good time and this gave us some information about how they have ensured that the quality of care and support has been reviewed and improved. We wrote to the registered provider about the content of some of the AQAA and asked for further clarification on some aspects such as equality and diversity. Since the draft annual assessment report has been sent the registered providers have replied to our our requests for further detail on what results they received from their dignity audits. Their AQAA contains some details about what areas they plan to improve on since the audit. We have been assured by the registered providers that they have an ongoing programme of improvements. As part of the ASR process we sent surveys to the people who live at the home and we received 7 back. Overall the comments were positive and included the following responses to the question what does the home do well? Usually good food. quite happy The care is good, I am very happy here. personal care and good staff Some people did say they would like to see more activities offered and outings and one person said it would be nice to see butter and fresh milk used occasionally, with more variety offered from time to time. We are now confident that the home is working well with us, and that the outcomes for people at Alban House remain good. What are we going to do as a result of this annual service review?
Annual Service Review Page 4 of 6 All services are being registered under the Health and Social Care Act over the next few months and we will monitor the services as required during this process. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
