Please wait

Care Home: Auckland Residential Care

  • 2 Ken Road Southbourne Bournemouth Dorset BH6 3ET
  • Tel: 01202427166
  • Fax:

Auckland Residential Care is a detached property, adapted to provide residential care. It is situated on a corner plot in a quiet residential area of Southbourne, with local shops, a pub and bowling green a short walk away. The cliff-top, with a variety of coastal walks, is approximately a quarter of a mile from the home. Buses are available to and from Southbourne, with a full range of shops, churches, library etc, as well as other parts of Bournemouth, Christchurch and beyond. Parking for visitors is available on roads adjacent to the home. Auckland Residential Care is registered to accommodate up to ten older people.Annual Service Review 02008Service users` accommodation is located on the ground and first floors of the home with access between floors via the staircase or a stair lift. The home is centrally heated throughout. A lounge and separate dining room are situated on the ground floor. Small garden areas are available at the sides of the property with seating for service users. There are sufficient communal bathrooms and WC`s and seven of the eight bedrooms have en-suite facilities. The two double bedrooms are used as singles, unless two people request to share. All eight bedrooms are currently contracted to Bournemouth Borough Council Social Services in a `Re-enablement` scheme. This scheme provides service users with support, usually upon discharge from hospital, during a time-limited period of assessment and potential rehabilitation, before their longer term care needs are decided. Auckland provides 24-hour personal care, all meals, laundry and domestic servive. Service users are encouraged to do as much for themselves as possible as part of the rehabilitation process. Many activities are based on daily living tasks such as laying tables, making a cup of tea or preparing a snack. However, there are also a number of board games, cards, library books, and puzzles available for relaxation.Annual Service Review

  • Latitude: 50.723999023438
    Longitude: -1.7990000247955
  • Manager: Miss Nicola Jane Brown
  • Price p/w: £600
  • UK
  • Total Capacity: 10
  • Type: Care home only
  • Provider: Mr Job Hart,Mr David John Hart
  • Ownership: Private
  • Care Home ID: 2291
Residents Needs:
Old age, not falling within any other category

Previous Inspections

This may not be the latest inspection for this service as we are having techinical problems updating from CQC - please check directly on the regulators website for the most recent report; bestcarehome hopes to be back to regular updates shortly.

For extracts, read the latest CQC inspection for Auckland Residential Care.

Annual service review Name of Service: Auckland Residential Care The quality rating for this care home is: The rating was made on: two star good service 0 8 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Annie Foot Date of this annual service review: 2 0 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 2 Ken Road Southbourne Bournemouth Dorset BH6 3ET 01202427166 Telephone number: Fax number: Email address: Provider web address:   aucklands.resthome.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mr Job Hart,Mr David John Hart Number of places (if applicable): Under 65 Over 65 0 10 Two persons between the ages of fifty-five and sixty-five may be accommodated at any one time for short-term care. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Auckland Residential Care is a detached property, adapted to provide residential care. It is situated on a corner plot in a quiet residential area of Southbourne, with local shops, a pub and bowling green a short walk away. The cliff-top, with a variety of coastal walks, is approximately a quarter of a mile from the home. Buses are available to and from Southbourne, with a full range of shops, churches, library etc, as well as other parts of Bournemouth, Christchurch and beyond. Parking for visitors is available on roads adjacent to the home. Auckland Residential Care is registered to accommodate up to ten older people. Annual Service Review Page 2 of 6 0 8 1 0 2 0 0 8 Service users accommodation is located on the ground and first floors of the home with access between floors via the staircase or a stair lift. The home is centrally heated throughout. A lounge and separate dining room are situated on the ground floor. Small garden areas are available at the sides of the property with seating for service users. There are sufficient communal bathrooms and WCs and seven of the eight bedrooms have en-suite facilities. The two double bedrooms are used as singles, unless two people request to share. All eight bedrooms are currently contracted to Bournemouth Borough Council Social Services in a Re-enablement scheme. This scheme provides service users with support, usually upon discharge from hospital, during a time-limited period of assessment and potential rehabilitation, before their longer term care needs are decided. Auckland provides 24-hour personal care, all meals, laundry and domestic servive. Service users are encouraged to do as much for themselves as possible as part of the rehabilitation process. Many activities are based on daily living tasks such as laying tables, making a cup of tea or preparing a snack. However, there are also a number of board games, cards, library books, and puzzles available for relaxation. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection which took place on 8th October 2009 This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and detailed and gave us all the information we asked for. We also received several completed surveys from people living at the home. These tell us people living in at the home receive the care support and medical attention they need. They also say that staff are usually available and that they listen and act on what is said. The staff are said by residents to be very pleasant and caring. The AQAA tells us that as a result of listening to residents views person-centred life plans have been introduced residents complete. This includes a persons likes and dislikes, how the individual would like to be cared for, as well as their wishes and hopes for their future once they have left the home. Care planning is incorporated into the key worker system which is overseen by the manager. This is to ensure that any potential risk is identified immediately and a risk assessment put in place. There is a comprehensive complaints procedure in place. Staff have been trained to view complaints as an opportunity for learning and not to react defensively. Everyone responding to our surveys say that they know who to talk to if they have any concerns or wish to make a complaint. No complaints were received during the year. No safeguarding referrals were made or received. The AQAA reports that the service has a good mix of staff who all work with the same Annual Service Review Page 4 of 6 aim, to maximize the potential of any individual who comes into the home. Staff responding to surveys say the home is an excellent home to work in. The service has a good track record of supporting individuals back to live in their own home or in the community through supported living arrangements. Individuals are encouraged to live as independently as possible while staying at the home and to do tasks they would be doing in their own homes. In responding to our survey, staff were very positive about what the home does well. Comments included, Auckland is a great place to get back into society after being in hospital with help and support, and, the home support people to make choices and builds up independence for service users to go home. 6 permanent care staff are employed at the home. Three full time members of staff, who have all achieved an NVQ level 2 qualification, and two part time staff members, one of whom is working towards NVQ level 2. New staff receive induction training and other relevant ongoing training is provided. All staff have received training in the protection and control of infection and in nutritional care. Surveys from staff employed at the home tell us they are always given up to date information about the needs of the people they care for. Staff say they receive ongoing relevant training and that they meet with the manager regularly to discuss working practice. There have been no long term admissions in the last year. 46 short term admissions were received during the year. Agency staff are not used at the home as the Registered Providers are available to cover any unexpected absence such as sickness. This helps us to ensure continuity of care for residents. All policies and procedures in operation at the home were reviewed during the passed year. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. There is no evidence to indicate that outcomes for people who use the service have changed since the last inspection of the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 07 October, 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

The Provider has not yet updated their profile and added details of the services and facilities they offer. If you are the provider and would like to do this, please click the "Do you run this home" button under the Description tab.

The Provider has not yet updated their profile and added details of the services and facilities they offer. If you are the provider and would like to do this, please click the "Do you run this home" button under the Description tab.

Promote this care home

Click here for links and widgets to increase enquiries and referrals for this care home.

  • Widgets to embed inspection reports into your website
  • Formated links to this care home profile
  • Links to the latest inspection report
  • Widget to add iPaper version of SoP to your website