Latest Inspection
This is the latest available inspection report for this service, carried out on 8th July 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Avon Court Care Centre.
Annual service review
Name of Service: Avon Court Care Centre The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Roy Gregory Date of this annual service review: 0 8 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Rowden Hill Chippenham Wiltshire SN15 2SE 01249660055 01249461670 beaven@bupa.com www.bupa.co.uk BUPA Care Homes (CFC Homes) Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability terminally ill Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 2 1 60 0 1 No more than 2 physically disabled persons under 65 years of age in receipt of nursing care may be accommodated at any one time of which one may only be the female service user named in the application 19 December 2003 No more than one male or female service user may be accommodated in the home at any one time under the category of Terminally ill or Terminally ill (aged over 65) The maximum number of service users who may be accommodated in the home at any one time is 60 The staffing levels set out in the Notice of Decision dated 10 May 2004 must be met at all times Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service
Annual Service Review Page 2 of 6 Avon Court Care Centre provides care with nursing and accommodation, for up to 60 people. Avon Court was originally registered in 1984. It is a purpose built, two storey building, set in its own grounds. Accommodation is provided on both floors. All rooms are single. Bathrooms for general use are on both floors. There is a passenger lift. The service is owned by BUPA, a national provider of care. All people are provided with a copy of the service users guide in their rooms. The registered manager, Mrs Elissa Beaven, has transferred to another home in the BUPA group. Julia Hedleigh was appointed to the manager post on 29th June 2009 and has begun the process of registering with us. The home is adjacent to Chippenhams hospital. It is a short drive away from the town centre. This offers a range of shops and other amenities. There is car parking on site; a bus stop is at the end of the road and a railway station in the middle of Chippenham. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment [AQAA] that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using a service, and how the management intends the service to develop further. It also contains some numerical information about the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report (the home was last inspected on 7th July 2008). Survey questionnaires we sent to and received from twelve people that live at Avon Court [some completed by relatives], and five members of staff. Contact with the home regarding change of manager. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. It demonstrated that they have introduced improvements to care planning practice since the home was rated as excellent. The homes menus have been altered in response to residents wishes. The home have also identified further improvements they wish to make. They take into account feedback they have obtained directly from the people that live in the home, and their relatives, by way of annual customer satisfaction surveys. There is evidence they identify and work with issues of diversity. They have a variety of means for sharing information with people that use the service. In our survey, there were very few negative comments from people using the service, although in answer to the question are the staff available when you need them, only three people answered always, with two indicating sometimes and the majority, usually. Two people expressed some disappointment with the quality of food. One person said suitable activities were available only sometimes, but all others said there were always or usually suitable activities. One person added that the new activities co-ordinator is good. A relative of a person living at the home wrote about the friendly professionalism of all staff and another relative described the very professional and prompt availability of staff. Members of staff who returned surveys were very positive about working at Avon Court Care Centre. One wrote teamwork is the theme and another also commented on a team approach.Staff felt well inducted, trained and supervised. One person saw the strength of the home as giving residents choices and treating them as individuals. Another comment was makes each resident an individual in their own home. Staff did not identify any concerns about the numbers of staff made available to meet residents needs. Annual Service Review Page 4 of 6 The service has shown since the previous inspection that any matters arising have been managed well. They work well with us and with local health and social care professionals. There is an underlying ethos of person-centred care. Our judgement is that the service is still providing a very good service What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 6th July 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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