Latest Inspection
This is the latest available inspection report for this service, carried out on 23rd April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Beaufort House.
Annual service review
Name of Service: Beaufort House The quality rating for this care home is: The rating was made on: three star excellent service 2 4 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: kathy McCluskey Date of this annual service review: 2 2 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Rectory Road Burnham-on-sea Somerset TA8 2BY 01278786320 01278786320 beauforthouse@btinternet.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Susan Luck Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: The Royal Agricultural Benevolent Institution Number of places (if applicable): Under 65 Over 65 0 32 32 0 The maximum number of service users who can be accommodated is 32. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are qithin the following categories: Old age, not falling within any other category (Code OP) Physical disability (Code PD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 2 4 0 2 2 0 0 9 Annual Service Review Page 2 of 6 Beaufort House is situated in a pleasant residential area of Burnham-on-Sea. It is set in its own grounds and is surrounded by large and attractive gardens with ample car parking spaces to the front and side. The home is registered with the Care Quality Commission (CQC)to provide personal care to up to 32 older people. The home is not registered to provide nursing care nor is it registered to provide care to people with dementia or other mental health problems. Beaufort House is owned and run by the Royal Agricultural Benevolent Institution for its patrons. The registered manager is Mrs Susan Luck. The main care home is a large Victorian building that has been converted into single room accommodation. The accommodation is of a high standard, comfortable and very well maintained. There are four large sitting rooms (one with bar facilities) and a spacious dining room. All bedrooms have en-suite facilities and call bells. There is a passenger lift and facilities for assisted bathing. The home benefits from experienced staff, who have been at the home for many years. The management and staff at the home assist service users to live as independently as possible. There is an interesting range of activities within the home and links to the wider community. At the key inspection conducted on 24th February 2009, we were informed that fees were between 450 pounds to 650 pounds a week. Extra charges include newspapers, hairdressing and personal items. Up to date information about fee levels should be obtained from the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The Annual Quality Assurance Assessment (AQAA). This was sent out to the home and was completed and returned to the Commission in a timely fashion. The AQAA is a selfassessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Notifications received. These are a legal requirement; the service must tell us about certain things that happen in the service. The previous key inspection undertaken on 24th February 2009 Other correspondence held on file. What has this told us about the service? This told us that the home continue to provide excellent outcomes for people using the service and that procedures are in place to monitor and further improve the quality of the service delivered. It told us that the views of people using the service are actively sought and responded to. The AQAA told us that annual quality assurance surveys are sent to people using the service, their representatives and health care professionals to see their views on the quality of the service delivered. It told us that, following comments from people using the service, changes have been made to menus, activities and decor. The AQAA stated; The management lead a team of well trained professional, yet homely and caring staff that deliver care to a very high standard. We pride ourselves in getting to know our service users individually and treat them as individuals. We also form good relationships with families/friends and invite them to have a voice and opinion. It told us that people live in a very well maintained and comfortable home and that up to date procedures are in place to ensure the health and safety of people at the home. It told us that the home maintains high standards for cleanliness and that appropriate procedures are in place to reduce the risk of the spread of infection. It told us that the home have introduced the Liverpool Care Pathway for end of life care following training from the local hospice. In their completed AQAA the home state; We strongly believe at Beaufort House that service users whenever possible should be allowed to spend their last days in their own rooms surrounded by their own belongings and cared for in a dignified peaceful manner. We have excellent links with the GP’s and district Nurses and follow the Liverpool Care Pathway. Relatives and friends are able to stay in our guest rooms when the service user is dying. The AQAA told us that people using the service benefit from and open and inclusive Annual Service Review Page 4 of 6 style of management and a stable staff team. It told us that staff turnover is low and that the home have not had to use agency staff. The AQAA told us that the home are committed to ensuring that staff are appropriately trained and supported. It told us that of the 23 permanent care staff employed, 21 have achieved a minimum of an NVQ level 2 in care. This equates to 91 which far exceeds the recommended 50 of the National Minimum Standards. It told us that procedures are in place to ensure that peoples health and social care needs are met. The AQAA told us that people are provided with opportunities for social stimulation in line with their needs and preferences. It told us that the home are committed to continuing improvements in this area. The AQAA told us that the home are committed to ensuring that people receive a person centred approach to care. It told us that the manager and all senior staff have received training in person centred care planning and that this is cascaded through to all staff. The home continues to be appropriately managed. The home keep the Commission informed of all significant events at the home and they make contact with the Commission as required. It told us that staff have access to a range of up to date policies and procedures and that robust procedures are in place to protect people from the risk of harm or abuse. It told us that appropriate complaints procedures are in place. The AQAA indicated that the home have not received any complaints in the last twelve months. No complaints have been received by the Commission. What are we going to do as a result of this annual service review? We are not going to change our inspection programme. We can however inspect the home at any time if we have concerns about the quality of the service or of the safety of people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
