Care Home: Braeburn House - North Yorkshire County Council

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What the care home does well Each person living at the home has their own care plan and record of their care. This is based around the local authorities assessment carried out prior to someone being offered a place.The record we looked at showed that a full assessment and introductory process had been completed before the person moved in. This included visits to the home to meet people and make sure it was the right place for the person to live. All fifteen people who returned our surveys told us that they have received a contract,although they did not all have the opportunity to get information about the home before they were admitted. People we spoke to told us that they go out and take part in lots of different activities and events that take place in the home. Activities are posted onto the notice board so that people know what activities are available on a daily basis. There are various activities available to people from playing cards,dominoes,bingo to a quiz,manicures and exercises to designing easter eggs. The care record we looked at also showed that people have involvement from other health professionals, such as their dentist, optician, doctor and consultant. One person at the home look after their own medication, while others need help from staff to take their medication safely. The medication storage arrangements and recording we looked at showed us that medication is being managed safely by the home. There have been no recent complaints or safeguarding incidents at the home. Staff we spoke to had received safeguarding training and knew how to report any concerns. All fifteen people who live at the home and returned a survey said there was someone they could speak to if they were unhappy and said that they knew how to make a formal complaint. People we spoke to during our visit also told us that staff were approachable and they could raise any problems if they needed to. People who returned surveys told us that the home is kept fresh and clean. During our visit it was clean and tidy and maintained to a high standard providing people with a homely and comfortable place to live. Some people showed us their bedrooms, which were individually decorated and nice places for them to spend time in. We checked a random selection of maintenance certificates and found that these were up to date. We checked one recent recruitment record and found that all the appropriate checks andinformation had been obtained before the staff member started to work in the home. The records also showed that appropriate induction and ongoing training had been arranged. The manager informed us that the home has achieved a 100% of staff completing national vocational training. We received two surveys from staff who made the following comments: "The service constantly thinks about the people`s needs and what is required to enhance their daily lives." "There are many trips arranged from March - December and these are discussed in the residents meetings." We found that the home has an appropriate management structure in place. The manager is appropriately qualified and experienced and is supported by two deputy managers who are also appropriately qualified. People living at the home made positive comments about the home such as: "Fantastic home." "Quite happy here,well looked after, good food." "Food is good - always nice. Staff are very good." "Everyone is very kind and helpful,but they don`t take your independence away from you." "We have a wonderful lady she is excellent at her job,she is kind and understanding and is very artistic and gets the best from the residents. We all like her very much." "I think this place is lovely and I`m happy here." "I enjoy the food very much its just what i am used to." A thank-you letter received by the home from someone who had received respite care said, "It was a pleasure to be treated with such kindness,consideration and dignity. The staff are always so cheerful and patient to all the residents and there is such a happy atmosphere. The meals are good and varied, the rooms are comfortable and everywhere is kept spotlessly clean, all thanks to the efforts of the staff." What the care home could do better: We feel that Braeburn House continues to provide good and excellent outcomes for the people who live there. However, three fire doors were found to have been wedged open. Two fire doors on the top floor which are part of the day centre were wedged open and on the first floor a door to a small lounge/kitchen was wedged open with a chair . This was discussed with the homes manager who said that they would take immediate action and stop these doors from being wedged open by unauthorised means. Random inspection report Care homes for older people Name: Address: Braeburn House - North Yorkshire County Council Braeburn House Moor Lane Eastfield Scarborough North Yorkshire YO11 3LW three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Irene Ward Date: 0 8 0 4 2 0 1 0 Information about the care home Name of care home: Address: Braeburn House - North Yorkshire County Council Braeburn House Moor Lane Eastfield Scarborough North Yorkshire YO11 3LW 01723582650 01723586692 braeburn.house-nyccss@btinternet.com www.northyorks.gov.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Elizabeth Anne Stanley Type of registration: Number of places registered: Conditions of registration: Category(ies) : North Yorkshire County Council care home 40 Number of places (if applicable): Under 65 Over 65 40 old age, not falling within any other category Conditions of registration: Date of last inspection Brief description of the care home 0 Braeburn House is a care home providing personal care and accommodation for up to 40 older people. It is located approximately four miles from the centre of Scarborough. It is close to shops, the post office and other amenities. The home was opened in 1968 and has three floors. The second floor is used as a separate day centre. The ground and first floor are used for the residential section of the building. All service users have their own bedroom. Two of the bedrooms can be used as double rooms if two people wish to share. There is a passenger lift. The home has grounds to the side that are Care Homes for Older People Page 2 of 8 Brief description of the care home easily accessible. Care Homes for Older People Page 3 of 8 What we found: This was an unannounced inspection of the care home at Braeburn House. The visit was completed on 8th April 2010 by one inspector. The homes staff and the people living there did not know that we were going to visit on this day. During our visit we looked at a selection of records, looked round some parts of the building and talked to some of the people who live at the home and the staff who work there. Before our visit we looked at all of the information we had about the service and asked the home to complete an annual quality assurance assessment. This is a self-assessment that tells us about the home. We also sent out surveys to people who live and work at the home. Fifteen people who live at the home and two staff completed and returned surveys to us. We used all of this information to plan our inspection visit and have included it in this report where appropriate. What the care home does well: Each person living at the home has their own care plan and record of their care. This is based around the local authorities assessment carried out prior to someone being offered a place.The record we looked at showed that a full assessment and introductory process had been completed before the person moved in. This included visits to the home to meet people and make sure it was the right place for the person to live. All fifteen people who returned our surveys told us that they have received a contract,although they did not all have the opportunity to get information about the home before they were admitted. People we spoke to told us that they go out and take part in lots of different activities and events that take place in the home. Activities are posted onto the notice board so that people know what activities are available on a daily basis. There are various activities available to people from playing cards,dominoes,bingo to a quiz,manicures and exercises to designing easter eggs. The care record we looked at also showed that people have involvement from other health professionals, such as their dentist, optician, doctor and consultant. One person at the home look after their own medication, while others need help from staff to take their medication safely. The medication storage arrangements and recording we looked at showed us that medication is being managed safely by the home. There have been no recent complaints or safeguarding incidents at the home. Staff we spoke to had received safeguarding training and knew how to report any concerns. All fifteen people who live at the home and returned a survey said there was someone they could speak to if they were unhappy and said that they knew how to make a formal complaint. People we spoke to during our visit also told us that staff were approachable and they could raise any problems if they needed to. People who returned surveys told us that the home is kept fresh and clean. During our visit it was clean and tidy and maintained to a high standard providing people with a homely and comfortable place to live. Some people showed us their bedrooms, which were individually decorated and nice places for them to spend time in. We checked a random selection of maintenance certificates and found that these were up to date. We checked one recent recruitment record and found that all the appropriate checks and Care Homes for Older People Page 4 of 8 information had been obtained before the staff member started to work in the home. The records also showed that appropriate induction and ongoing training had been arranged. The manager informed us that the home has achieved a 100 of staff completing national vocational training. We received two surveys from staff who made the following comments: The service constantly thinks about the peoples needs and what is required to enhance their daily lives. There are many trips arranged from March - December and these are discussed in the residents meetings. We found that the home has an appropriate management structure in place. The manager is appropriately qualified and experienced and is supported by two deputy managers who are also appropriately qualified. People living at the home made positive comments about the home such as: Fantastic home. Quite happy here,well looked after, good food. Food is good - always nice. Staff are very good. Everyone is very kind and helpful,but they dont take your independence away from you. We have a wonderful lady she is excellent at her job,she is kind and understanding and is very artistic and gets the best from the residents. We all like her very much. I think this place is lovely and Im happy here. I enjoy the food very much its just what i am used to. A thank-you letter received by the home from someone who had received respite care said, It was a pleasure to be treated with such kindness,consideration and dignity. The staff are always so cheerful and patient to all the residents and there is such a happy atmosphere. The meals are good and varied, the rooms are comfortable and everywhere is kept spotlessly clean, all thanks to the efforts of the staff. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action 1 38 23 Fire doors must not be wedged open by unauthorised means. This could put peoples lives at risk. 27/04/2010 Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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