Latest Inspection
This is the latest available inspection report for this service, carried out on 28th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Carlton Mansions.
Annual service review
Name of Service: Carlton Mansions The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Paula Cordell Date of this annual service review: 2 8 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 8 Apsley Road Clifton Bristol BS8 2SP 01179734394 01179238603 carlton.mansions@fshc.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Acegold Limited (a wholly owned subsidiary of Four Seasons Health Care Ltd) Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: 2 named people who have dementia. Certificate will revert to 26 OP when persons leave. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Carlton Mansions is one of a group of residential care homes owned and operated by Four Seasons Health Care. The Home is registered with the Commission for Social Care Inspection to provide accommodation and personal care for 26 people aged 65 years and over. Within the registration the home is registered to provide care for two named persons with a dementia. Carlton Mansions is located in a residential suburb of the city of Bristol. Local shops and amenities are located nearby. The home is a large Victorian property, and accommodation is arranged over four floors - a passenger lift enabling
Annual Service Review Page 2 of 6 Number of places (if applicable): Under 65 Over 65 2 0 0 24 access. Individual rooms are comfortable, well maintained and personalised by the residents. The communal space consists of two lounges, a dining area and a conservatory overlooking the courtyard garden to the rear of the property. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for since the last inspection. This included: 1) The annual quality assurance assessment (AQAA) that was sent to use by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 2) Surveys returned to us by people using the service (13), staff (8) and from other people with an interest in the service (2). 3) Information we have about how the service has managed complaints. 4) What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. 5) The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. 6) Relevant information from other organisations. 7) What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The last visit to the home was on the October 2007, this provided further evidence that the home was providing good outcomes for the people living in the home. This report can be sought from the Commission for Social Care Inspections Web site. An annual service review was completed by the Care Quality Commission in October 2008. Our judgement then was the home was continuing to provide good outcomes for people living in Charlton Mansions. Evidence was provided by the home that an ongoing refurbish plan was in place and the organisation was working towards the requirements made during the visit in October 2007. The home continues to let us know about things that have happened since our last visit and they have demonstrated where relevant they have managed and addressed the Annual Service Review Page 4 of 6 issues as detailed in the notification. Surveys from people who use the service was positive, with staff providing good care, staff always available and listen to what is being said. Out of the thirteen surveys six people did not have any information about the service or a contract, one person said they could not remember. Whilst all said they could talk to someone if they were unhappy, six people said they did not know about the homes formal complaint procedure. The home must ensure that individuals have a contract of care, a copy of the service user guide and complaint procedure. When people were asked what the home does well the following comments were made - Organises parties, the home is always clean with fresh flowers, the food is good and you can ask for anything, laundry services, making me feel happy and wanted, provides a nice room and one person said everything. When asked in the survey how can the home improve, two people made a comment in relation to being able to have a shower and another said more days out. Some people indicated that nothing could change as they were happy with the care provided. Staff surveys confirmed that they were supported by the manager, with good induction and training in place. Most of the surveys said they enjoyed working in the home and described the main aim as providing care tailored to the individual. Comments from professionals were equally positive. One professional stated that the home is of an excellent quality with good relationships being built and as a result have secured many successful placements. Another visiting professional said they had been visiting the home for almost twenty years, the care manager is probably the most efficient, capable and caring person they have encountered in any residential home. The Care Quality Commission has not received any complaints since the last visit. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. The Care Quality Commission will complete a key inspection by the 10th October 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people who live there. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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